BMC RemedyForce ITSM suite consists of three integrated solutions that can also function as standalone applications, and BMC Remedy integration is available with AlertOps. These applications enable your IT organization to track and manage your IT processes.
You can send alerts from RemedyForce to AlertOps.
Depending on what version of Remedy you have, you may also use the Generic REST API.
AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.
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