OpsIQ™
The outage is one event. The customer impact is one report.
OpsIQ enriches every network incident with enterprise SLA exposure, affected network segment, customer tier, and prior-incident history before the NOC engineer is paged.
Your NOC engineer opens the incident already knowing which segment caused the outage, which enterprise accounts are affected, and what resolved a similar event before. The customer impact assessment that used to happen after the incident is done before the page fires.