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  • Platform

    Enterprise

    Simple, Powerful Incident Management

    Automate incident response, keep your stakeholders informed, and reduce downtime.

    Enterprise
    AlertOps for ServiceNow

    MSP

    Customized for MSPs

    24/7 live-call routing, on-call schedule management, advanced escalation policies, simple SLA management for all clients, and easy setup with seamless 1-one integration.

    AlertOps for MSP

    How It Works?

    Effortless Alert Management from Capture to Optimization

    Capture alerts, process and respond automatically, notify stakeholders, and optimize with analytics.

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  • Solutions

    Make AlertOps work for you. Keep your business humming

    Don’t let your software limit what’s possible. Configure AlertOps to your vision and achieve groundbreaking results.

    AlertOps Features

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    IT Operations

    Major Incident Management

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    Management

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  • Integrations

    Integrate with your favorite tools

    Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
    See all Integrations
  • Pricing

    Starter Pack

    $0

    / month

    Easy on-call scheduling, unlimited API calls, enriched alerts

    Standard

    $8

    per user / month

    Alerting and on-call scheduling for small teams (up to 10 users)

    Premium

    $18

    per user / month

    Advanced incident response automation for teams

    Enterprise

    $28

    per user / month

    Major incident management for enterprise needs

    Avoid complex billing and costly add-on modules.

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AlertOps at Monitorama Portland 2015

AlertOps is proud to have sponsored this year’s Monitorama 2015 Portland OR . We would like to shout out to Jason Dixon for doing an excellent job in organizing the event. We enjoyed mixing with customers and partners at the event, as well as all the new folks we met there, and we are looking forward to sponsoring next year’s Monitorama!

Curt Micol (pictured here) gave a talk on incident management that really resonated with the AlertOps team, as this speaks to the heart of what we’re all about.

One key take-away: communication and collaboration need not be limited only to the support teams.

As Curt pointed out, too often incident management only focuses on the support side. What is often missed is that business partners need to be made aware of issue impacting their customers. If there is an issue impacting external customers then maybe the customer service team would like to be notified. If the incident impacts internal customers, then the appropriate internal team should also be notified.

This is what our customers have told us, and that is why we’ve added features to AlertOps to help meet these needs.

  • AlertOps Workflows allow you to define communication actions to help create feedback loops and keep your partners informed. You can create a workflow to notify a business partner when an incident is created, another workflow to notify them of the progress, such as assignment, and another workflow to notify the partner when the incident has been closed.
  • AlertOps Message Rules define how you deliver messages to people, so you can define Message Rules for critical incident communication support teams, and Message Rules for business teams.
  • Topics are a neat feature that allow you to associate a team to one or more topics. When an incident is created with a defined topic, AlertOps can match the team to the incident. Topics can be set manually or through one of our inbound APIs.
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