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    24/7 live-call routing, on-call schedule management, advanced escalation policies, simple SLA management for all clients, and easy setup with seamless 1-one integration.

    AlertOps for MSP

    We’ve simplified your research process!

    We created this special ConnectWise MSP bundle. It’s everything an MSP needs in 1 simple bundle.

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    Automate incident response, keep your stakeholders informed, and reduce downtime.

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    Get the flexibility to respond your way​

    Major Incident Management

    Manage the unexpected with confidence​

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  • Integrations

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    Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
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    AlertOps for MSP

    We’ve simplified your research process!

    We created this special ConnectWise MSP bundle. It’s everything an MSP needs in 1 simple bundle.

    ConnectWise MSP Bundle

    Enterprise

    Incident Management Simplified for Enterprises

    Automate incident response, keep your stakeholders informed, and reduce downtime.

    AlertOps for Enterprises
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    Get the flexibility to respond your way​

    Major Incident Management

    Manage the unexpected with confidence​

    DevOps

    Anticipate, automate and resolve in a flash

    IT Service Management

    Achieve service mastery

    Managed Services Provider

    Service beyond expectations

    Industry

    HealthCare

    Respond faster when patient lives are on the line

    Retail

    Stay in control with real-time operational intelligence

    Energy

    Quickly mobilize during peak usage

    Entertainment

    Ready to drive positive customer experiences

    Goverment

    Streamline and optimize your process

    Education

    Protect your institution and enhance student and faculty experiences

  • Integrations

    Integrate with your favorite tools

    Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
    See all Integrations
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    •  
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  • Category : Announcements

AlertOps at Monitorama Portland 2015

AlertOps is proud to have sponsored this year’s Monitorama 2015 Portland OR . We would like to shout out to Jason Dixon for doing an excellent job in organizing the event. We enjoyed mixing with customers and partners at the event, as well as all the new folks we met there, and we are looking forward to sponsoring next year’s Monitorama!

moonitorama2-1024x683Curt Micol (pictured here) gave a talk on incident management that really resonated with the AlertOps team, as this speaks to the heart of what we’re all about.

One key take-away: communication and collaboration need not be limited only to the support teams.

As Curt pointed out, too often incident management only focuses on the support side. What is often missed is that business partners need to be made aware of issue impacting their customers. If there is an issue impacting external customers then maybe the customer service team would like to be notified. If the incident impacts internal customers, then the appropriate internal team should also be notified.

This is what our customers have told us, and that is why we’ve added features to AlertOps to help meet these needs.

  • AlertOps Workflows allow you to define communication actions to help create feedback loops and keep your partners informed. You can create a workflow to notify a business partner when an incident is created, another workflow to notify them of the progress, such as assignment, and another workflow to notify the partner when the incident has been closed.
  • AlertOps Message Rules define how you deliver messages to people, so you can define Message Rules for critical incident communication support teams, and Message Rules for business teams.
  • Topics are a neat feature that allow you to associate a team to one or more topics. When an incident is created with a defined topic, AlertOps can match the team to the incident. Topics can be set manually or through one of our inbound APIs.
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