When it comes to on-call scheduling, alert routing, and real-time incident response, two names often come up: AlertOps and Opsgenie. Both platforms are built to help operations and DevOps teams detect, manage, and resolve critical issues faster. But with Atlassian sunsetting Opsgenie as a standalone product and moving its functionality under Jira Service Management (JSM), many teams are re-evaluating their options.
If you’re currently using Opsgenie or exploring your next incident management platform, it’s important to understand how AlertOps compares—not just in features, but in flexibility, focus, and long-term value.
What’s Changing with Opsgenie?
For years, Opsgenie served as a go-to tool for teams looking for lightweight, reliable alerting and on-call scheduling. However, with Atlassian’s decision to consolidate its ITSM tools, Opsgenie’s standalone path is coming to an end.
Now, its core capabilities are being folded into Jira Service Management Premium and Enterprise plans. While this may benefit companies deeply invested in Atlassian’s broader ecosystem, it introduces two significant challenges for others:
- Increased costs due to bundled ITSM features
- Added complexity not needed by teams focused purely on incident response
Teams that want a lean, focused alerting platform—without unnecessary layers—are beginning to seek alternatives.
How AlertOps Measures Up
AlertOps is a modern, standalone incident management platform designed to give engineering and IT operations teams complete control over alerting workflows, on-call schedules, and escalation paths—without being locked into a broader ITSM suite.
Here’s how AlertOps stands apart:
Purpose-Built for Incident Response
While Opsgenie began as an incident management solution, its migration into JSM means it now functions as part of a full-service ITSM suite. In contrast, AlertOps remains laser-focused on core incident response needs: real-time alerting, smart routing, and automation that accelerates resolution times.
With AlertOps, you get:
- Real-time alerts via SMS, voice, email, push notifications, Slack, and Teams
- Customizable on-call schedules and escalation tiers
- Automated workflows to create, update, or resolve incidents
- Post-incident reporting for analysis and continuous improvement
Seamless Integrations—No Extra Overhead
AlertOps supports 200+ native integrations, including:
- Monitoring and observability tools: Datadog, New Relic, Splunk, AWS
- Service and support platforms: ServiceNow, Freshdesk
- Collaboration tools: Slack, Microsoft Teams, Zoom
All integrations are built-in—no additional marketplace apps or custom plug-ins required. This makes onboarding faster and ensures fewer dependencies for engineering and ops teams.
Designed for Simplicity and Speed
Opsgenie’s integration into JSM introduces additional configuration layers and workflows geared toward full IT service management. AlertOps eliminates that complexity, offering an intuitive interface and fast setup process for teams that need to move quickly.
Key features include:
- Role-based access control to manage permissions by team or function
- Granular analytics to measure individual and team performance
- Post-mortem templates to streamline incident reviews
Streamlined, Focused Pricing Model
With Opsgenie now part of a larger ITSM offering, organizations are finding themselves paying for tools and services they don’t need. With AlertOps, organizations can invest in only the core features that your teams require. Without including the full ITSM stack offered by JSM, the pricing model of AlertOps is only a fraction of JSM pricing model. There are no bundled ITSM extras, no forced upgrades, and no hidden enterprise tiers—just a clear, value-driven approach built around operational efficiency.
Making the Right Choice
The decision between AlertOps and Opsgenie isn’t just about features—it’s about fit. AlertOps is:
- Purpose-built for incident alerting and on-call response
- Designed to be easy to deploy and scale
- Supported by a team that helps you migrate quickly and effectively
Whether you’re planning a move away from Opsgenie or evaluating your first dedicated alerting platform, AlertOps offers a scalable, reliable alternative that doesn’t compromise simplicity for complexity.
Ready to Explore AlertOps?
AlertOps makes switching easy, with dedicated support for onboarding, integration, and migration from Opsgenie.
No ITSM bloat. Just powerful incident response, tailored to your workflow.
