Incident Response Communication – Improve Efficiency (in 2025)
Major incidents often cause mass confusion making it difficult to figure out how to effectively notify your customers. Having a successful incident response communication plan during an incident actively demonstrates to your customers that you are aware of the situation and actively working to resolve it, resulting in a better customer experience. Notify your customers […]
Should each customer have its own service level agreement?
Let’s face it! It’s a fact that each of your customers wants to know that their support requests are being met on time, every time. A service level agreement (SLA) allows you to do just that AlertOps’ SLA policy will allow you to set new standards, by creating service level agreement (SLA) policies for tickets […]
In the Event of a Data Breach, What Do You Tell Your Customers?
With the current announcements of personal information data breaches, it seems to be happening quite frequently. Some of the most-known data breaches of personal information are: Anthem, Ashley Madison, Ebay, JP Morgan Chase, Sony Pictures Entertainment, and Tricare. The most recent announcement came from Verizon Enterprise Solutions data breach, their massive data breach affected more […]
AlertOps Paging for Enterprise
A typical alert management system enables enterprises to deliver notifications to incident management teams – and that’s all. But what happens if multiple teams need to engage with one another to troubleshoot a major incident? In this instance, it may be impossible for an enterprise to use its alert tracking system to notify the right […]
Incident Communication Tips: How to Keep Your Business Partners Up to Date
If a major incident occurs, should an enterprise notify its business partners? Absolutely! Business partners are crucial to an enterprise’s success. Without effective incident communication, an enterprise puts its business partnerships in jeopardy. Every second counts during an incident for both an enterprise and its business partners. Rather than waste time and resources, an enterprise […]
Keep Your Key Stakeholders Informed During a Data Security Breach
Is your company in compliance with current data security regulations? For today’s businesses, it is crucial to stay up to date with data security mandates. Otherwise, a company that fails to comply with these mandates risks regulatory penalties, brand reputation damage, revenue loss and customer turnover, among other issues. Data Security Mandates: Here’s What You […]
Why SLA-Based Incident Management Is Crucial for Today’s Businesses?
What is an SLA? A service-level agreement (SLA) defines the level of service a company is required to provide to a customer. It accounts for reliability, responsiveness and other service-level metrics. If a company fails to meet the terms defined in an SLA, it risks brand reputation damage and revenue losses. Worst of all, a […]
Why You Need to Meet SLA Targets Immediately
A service-level agreement (SLA) defines the service parameters a company is required to provide to a customer. If a business cannot meet an SLA target, the consequences could be severe for both the company and its customer. SLAs account for reliability, responsiveness and other service-level metrics. Thus, if a company cannot meet an SLA target, […]
Identify the Right Person to Handle an Incident Instantly
Is your team struggling to reach the right person to handle an incident? With the right alert monitoring system at your disposal, you can notify the right person to handle an incident, at the right time, every time. An alert tracking system connects your monitoring tools, service desk app and chat tools to automate incident […]
7 Questions to Consider Before Implementing an Incident Management System
Effective incident management is critical. In fact, the right incident management system can help your business maintain consistent service levels, reduce its operating costs and improve its customer satisfaction levels. Perhaps best of all, having the ability to stop critical incidents or limit their impact may help your company stay ahead of its rivals. If […]