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Leading Data Services Company

ABOUT

 

This Data Services leader provides the data foundation for the world’s best marketers. The company provides a simple, open approach to connecting systems and data that drives seamless customer experiences and higher ROI.

 

After struggling with a restrictive on-prem solution, an IT Services leader needed a cloud-based enterprise IT Service Alerting solution capable of automating on-call scheduling, while providing real-time visibility, reporting and analytics across the organization. AlertOps not only helped improve operational efficiency for their teams by reducing mean time to acknowledge (MTTA) but also improved focus and visibility for management, as well as technical responders.

 

Note: This company and its employees have requested to remain anonymous for privacy reasons. 

INDUSTRY:
  • Data Services
USE CASES:
  • De-coupled On-call Scheduling & Automated Escalations
  • Master the Unexpected
  • Noise-reduction & Flood Control
  • Real-time Visibility
  • Reporting & Analytics
  • Response Orchestration with Slack®

Improving Efficiency by Transforming TechOps

 

An IT & Data Services leader knew they needed “something different.” The previous application was on-site and outdated and they had to make a decision of “whether to update the hardware or look for something new.” After thoroughly evaluating multiple options, they chose AlertOps.

 

PAIN POINTS

  • De-coupled On-call Scheduling
  • Automated Escalations
  • Noise-reduction & Flood Control
  • Response Orchestration with Slack®
  • Real-time Visibility, Reporting & Analytics

SOLUTION

Soon after implementing AlertOps, teams began to see immediate value and benefits: “It’s the automation that benefited my team quite a bit...AlertOps allowed our team to focus on procedures to restore service, instead of having a split mind.” The inbound integration features and advanced routing and noise-reduction filtering also helped drastically reduce workloads – “now it’s not involving my operations team...it’s automated.” Additionally, “AlertOps is very user friendly and easy-to-use...and the support is fantastic.” AlertOps provides real-time visibility to teams and allows them to resolve incidents on a global scale.

We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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