Platform
IT professionals

Incident Management Simplified for IT Professionals
Automate incident response, keep your stakeholders informed, and reduce downtime.
IT Professionals
AlertOps for ServiceNow
MSP

Customized for MSPs
24/7 live-call routing, on-call schedule management, advanced escalation policies, simple SLA management for all clients, and easy setup with seamless 1-one integration.
AlertOps for MSP
How It Works?

Effortless Alert Management from Capture to Optimization
Capture alerts, process and respond automatically, notify stakeholders, and optimize with analytics.
Explore How It Works
Solutions
Make AlertOps work for you. Keep your business humming
Don’t let your software limit what’s possible. Configure AlertOps to your vision and achieve groundbreaking results.
AlertOps Features
Use Cases

IT Operations

Major Incident Management

DevOps

IT Service
Management

Managed Services Provider

Industry

Healthcare

Retail

Energy

Entertainment

Government

Education
Integrations
Integrate with your favorite tools
Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
See all Integrations
Pricing
Starter Pack
$0
/ month
Easy on-call scheduling, unlimited API calls, enriched alerts
Standard
$8
per user / month
Alerting and on-call scheduling for small teams (up to 10 users)
Premium
$18
per user / month
Advanced incident response automation for teams
Enterprise
$28
per user / month
Major incident management for enterprise needs
Avoid complex billing and costly add-on modules.
Learn More

Higher Education | Public University

ABOUT

After struggling to maintain SLA, a Public University needed a cloud-based enterprise IT Service Alerting solution capable of automating ticket handling while alerting field support technicians and allowing them to take assignment and manage tickets on-the-go.. AlertOps not only reduced manual processes, but helped their team automate ticket handling to consistently meet SLA,

Note: This company and its employees have requested to remain anonymous for privacy reasons.

INDUSTRY:

Higher Education

USE CASES:

Incident Orchestration with 2-way Ticketing Integration
Maintaining SLA
Noise-reduction & Reduced Escalation
Real-time Visibility
Reporting & Analytics

Helping Support Teams Manage Tickets & Meet SLA

Prior to AlertOps, a leading State University was struggling to get in touch with field techs and meet SLA. Their service desk would try to reach field techs but it was hit or miss, and they were struggling to hit their 5-7 minute SLA. The calls would come in to the service desk and the field team would never be dispatched. We would get messages like “I called and nobody came.” Tickets were falling through the cracks.

SOLUTION

Soon after implementing AlertOps, “everyone loved it. The first thing that clicked was when those first calls came in. the Service Desk just had to put in the ticket and hit save. Entry is written into the ticket. Alert gets sent. Techs receive it. Hits assign button. They were getting to the classroom. Field Techs were happy because they were not getting yelled at... Compared to the fall, we had very few escalation issues.” AlertOps provides real-time visibility to support teams and allows them to effectively respond to tickets to meet SLA.

IT professionals

Incident Management Simplified for IT Professionals

MSP

Customized for MSPs

How It Works?

Effortless Alert Management from Capture to Optimization

Make AlertOps work for you. Keep your business humming

Use Cases

Industry

Integrate with your favorite tools

Starter Pack

$0

Standard

$8

Premium

$18

Enterprise

$28

Avoid complex billing and costly add-on modules.

Higher Education | Public University

ABOUT

INDUSTRY:

USE CASES:

Helping Support Teams Manage Tickets & Meet SLA

PAIN POINTS

SOLUTION

ABOUT

PRODUCT

RESOURCES

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