- Maintaining SLA
- Alert Noise
- Incident Escalation
- Incident Orchestration with 2-way Ticketing
- Real-time Visibility, Reporting & Analytics
Soon after implementing AlertOps, “everyone loved it. The first thing that clicked was when those first calls came in. the Service Desk just had to put in the ticket and hit save. Entry is written into the ticket. Alert gets sent. Techs receive it. Hits assign button. They were getting to the classroom. Field Techs were happy because they were not getting yelled at... Compared to the fall, we had very few escalation issues.” AlertOps provides real-time visibility to support teams and allows them to effectively respond to tickets to meet SLA.