Organizations deploy incident management teams to provide immediate solutions to incidents that may result in partial or complete disruption of the organization’s business operations.
Effective incident management involves these best practices:
By planning ahead, your organization can identify potential problems before they cause incidents. It may seem impossible to prepare for every conceivable incident, but companies that focus on industry-specific dangers can identify potential problems before they happen.
For example, your organization can’t stop cybercriminals from launching attacks, but you can plan ahead for potential dangers. By doing so, you can shorten incident response and resolution times, and minimize the risk of revenue loss and other collateral damage.
(Note: Our incident management software empowers businesses to take a proactive approach to major incidents. We also offer a mobile app to help your incident management teams identify and respond to major incidents from any location, on any device, at any time for around-the-clock incident management.)
Communication & Collaboration
Communication fosters collaboration between your key stakeholders and helps them address incidents in real-time. Poor communication and collaboration can cause major incidents to quickly spiral out of control, so having everyone on the same page is key.
Another Note: Our tool also provides live inbound call routing that ensures incoming calls are routed to the right incident management team members and stakeholders without exception. Plus, we foster real-time collaboration via HipChat and Slack, enabling incident management teams to address major incidents in real-time.)
Reporting processes and protocols empower your teams to learn from past incidents and improve incident management analysis, evaluation, and decision-making for reduced incident management costs.
How your company reports on incidents plays a key role in your long-term incident management strategy. Businesses that use advanced reports can better examine past incidents and avoid repeated mistakes.
(Last note: Our enterprise reporting capabilities help incident management teams track every detail of major incidents. This allows teams to identify challenges and opportunities to adjust budget and staffing levels as needed.)