Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
AlertOps’ alert management system can be integrated with DattoRMM to receive and respond to all (predefined status mappings) alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert/job status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on what kind of alert DattoRMM reports.
The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with DattoRMM’s alert and notification capabilities.
You can send alerts from DattoRMM to AlertOps.
– AlertOps will automatically create an incident when a new alert is received from DattoRMM when the alertlevel contains “triggered”.
– If an alert with status “triggered” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.
– The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
– AlertOps will automatically close the same incident when an alert with alertlevel contains “resolved”.
These are examples of just some of the things you can do with DattoRMM and AlertOps.
AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.
At AlertOps we offer over 100 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps, sign up for a free trial to get started today!