FireHydrant is a platform that allows teams to achieve reliability at scale by creating speed and consistency across the entire incident response lifecycle.
AlertOps’ modern and advanced incident/alert management system can used for bi-directional communication to and from AlertOps to leverage capabilities of both platforms. AlertOps, owing to its flexible API/Webhook configurations can be utilized to provide a salient/full-fledged integration with FireHydrant’s capabilities. Incidents created in FireHydrant, can be automatically opened in AlertOps and its advanced escalation policies, call-routing abilities, workflows, and other enterprise level capabilities can be utilized.
You can send alerts from FireHydrant to AlertOps.
- AlertOps will automatically create an incident when a new alert is received from FireHydrant when the status field contains “SEV1” or “SEV2”.
- If an alert with status “SEV1” or “SEV2” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.
- The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
- AlertOps will automatically close the same incident when an alert with a status contains “Resolved”
These are examples of just some of the things you can do with FireHydrant and AlertOps.
