Live-Call Routing Escalation Tree

With this update to Live-Call Routing enables using different Escalation Rules based on the caller’s selection. When using the Auto-Attendant Feature, now you can initiate different Escalation Policies based on the caller’s selection. For example, if “1” is selected the 1st Level Support will be notified using their own Escalation Policy versus if “2” was selected which would route and escalate differently.

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