How No-Code Integrations Help Incident Management Scale

no-code integrations

Do you think no-code integrations is just another buzzword with no real meaning? Well, maybe it is in some contexts. However, incident management is the perfect setting to show how no-code solutions may be useful in practical situations.

Let us explain by walking through what no-code solutions mean in the context of incident management, how they work and how they can help teams scale and streamline their operations.

What are no-code solutions for incident management?

No-code solutions are any form of product that enables engineers to complete their work or set up their tools without having to write actual code. For incident management teams, no-code solutions essentially imply what they sound like.

There are multiple components of incident management in which no-code solutions can come in handy. Perhaps the most important is integration with third-party tools. In the past, writing out and testing customized settings for an incident management platform was time-consuming. Each tool’s integration required a distinct setup, thus you would need to repeat this manual coding process for each tool you wished to connect to.

With no-code incident management integrations, however, teams can integrate incident management tools with third-party solutions without having to write any code at all, or spending time testing and debugging that code. Instead, engineers can use open APIs to deploy the integrations they desire in a few simple steps.

The benefits of no-code integrations for incident management

You may be thinking: “My incident management engineers are skilled technical staff. Writing out code to deploy integrations is not going to kill them.”

That may be true. Many incident management staff do indeed have the skills required to write integration code manually. However, others do not—or if they do, they are rusty—because coding is not their main duty.

Thus, the ability of no-code integrations that allow anyone, regardless of programming expertise, to connect incident management operations to third-party tooling is one of their key advantages.

But that’s not the only benefit of no-code solutions for incident management. Another major advantage is that no-code integrations simply allow incident management to scale. As they make it possible to deploy as many integrations as needed, very quickly.

If you have to write code to set up an integration, your ability to scale incident management will depend on how quickly you can write that code (not to mention how long it takes you to read through the documentation necessary to write the code). Thus, every time you need to extend your monitoring operations to support a new cloud (as one example), or when you decide to switch to a different log aggregation and analysis tool (as another), you would need to pause and write code to deploy the requisite integration.

With the help of no-code integrations, however, there is no waiting. Integrations can be deployed very quickly, with little effort or special expertise on the part of IT staff. As a result, incident management operations can scale as quickly as the infrastructure or applications that they need to support.

Other benefits of no-code integrations

Speed and scalability are the main benefits of no-code integrations for incident management, but the list goes on. Consider also these reasons to take advantage of no-code solutions:

  • Future-proofing: When you can deploy new integrations quickly, you have confidence that you’ll be able to adapt to whichever tooling or infrastructure changes come your way in the future. Not having enough time to set up the integration will not prevent you from being able to support anything new.
  • Turnover: Incident management staff come and go. That’s a problem if only certain staff members know how to write integrations for certain tools, and they leave. But with no-code solutions, anyone on the team can deploy and manage the integration.
  • Freedom from lock-in: Having to spend time writing code to deploy integrations can mean that you end up locked into the  current integrations. Because you don’t have time to create new ones, you can’t switch. With no-code integrations, this limitation goes away.

By now, you can probably tell that we love no-code integrations. That’s why we’ve made them a core feature of the AlertOps platform. To learn more, and to see step-by-step examples of how to set up integrations for AlertOps without writing any code, check out our Integrations