This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use, and disclosure of your Personal Information. This policy covers use of our website, web application, mobile app, and related services, and referred to as “Online Application”.

“Account Information” means Personal Information that we may collect during your registration on this website, including your name, e-mail address and e-mail preferences, password for your account and password hint question, mailing address, billing address, and complete set of credit card information that enables us to receive your payment (including credit card authorization number – we do not retain your credit card number). Account Information includes Personal Information we receive (if any) from any approved third party billing agent. We may also ask you to provide additional information on an optional basis in connection with setting up your Account.

“Contact Information” means information that allows someone to identify or contact you, including, for example, your name, address, telephone number, and email address.

“Personal Information” is any information about you that is associated with or linked to your Contact Information.

“Anonymous Information” means information that is not associated with or linked to your Contact Information; Anonymous Information does not permit the identification of individual persons.

An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet.

“Affiliates” are parent companies, subsidiaries, joint ventures, or other companies under a common control.

User Consent

By using our Online Applications, you agree to the terms of this Privacy Policy. You also expressly consent to the use and processing of your Personal Information according to this Privacy Policy.

If you reside outside the United States, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

Personal Information You Provide to Us

When you register with us, we collect your Account Information. When you leave us feedback, we will collect any information that is contained in your feedback. When you contact us by sending us an e-mail, fax, or letter, we will collect your address, fax number, or e-mail address and any information contained in the e-mail, fax, or letter you send us. We record any e-chat sessions you have with us or our service providers.

Personal Information Collected via Technology

As you use our Online Applications, certain information may also be collected passively, including your Internet protocol address, browser type, and operating system. We may also store a small text file called a “Cookie” on your computer to store certain information about you and your activities on the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). If you register with us, we may include web beacons with the content and ads that we deliver to you as a part of that service, which we use to collect information regarding your interaction with such content and ads.

Personal Information from Other Sources

We may receive Personal Information about you from other third party sources. We may associate this information with the other Personal Information we have collected about you.

Use of Information

We use your Personal Information to respond to requests that you make, to improve this website, to better tailor its features and performance and, if applicable, provide services to you. We track IP Addresses solely in conjunction with session cookies to analyze our web page flow. We may use records of e-chat sessions for support, training, and improvements to our services.

We will also use your Personal Information to send you electronic newsletters or promotional e-mails, unless you have opted not to receive such promotional communications from us. We may also use your Personal Information to send you product-related communications. You may opt out of product-related communications if you terminate your Account.

We may create Anonymous Information records from Personal Information by excluding Contact Information (which made the information personally identifiable to you). We reserve the right to use and disclose Anonymous Information at our discretion.

Feedback

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Contact Information.

Disclosure of Personal Information

Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Information with third parties, unless you ask or authorize us to do so.

We may provide your Personal Information to third party service providers (including approved third party billing agents) who work on behalf of or with us to provide the services related to this website. However, these service providers do not have any independent right to share this information (except pursuant to a legal requirement such as a subpoena or warrant).

We may share some or all of your Personal Information with our Affiliates in which case we will require our Affiliates to honor this Privacy Policy.

If our company or our assets related to this Privacy Policy are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information, as described in this Privacy Policy.

Law Enforcement Compliance

We may, and you hereby authorize us to, disclose your Personal Information (including your Account Information) and your communications through our Online Applications, if we believe in good faith that such disclosure is necessary to comply with relevant laws or to respond to subpoenas or warrants served on us.

Data Retention

We will keep personal data as long as required to provide access and ability to use our Online Applications, you have registered for.

We will also retain data as required to comply with any applicable laws, and requests by law enforcement agencies.

Your Choices Regarding Your Personal Information

We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly (please see contact information below).

Despite your indicated e-mail preferences, if you have an Account, we may send you administrative e-mails regarding your service, including, for example, purchase confirmation, account creation confirmation, and notices of updates to our Terms of Use or Privacy Policy. You may change any of your Account Information by editing it in your account page.

You may edit or modify Personal Information stored in the account of the Online Application using the profile, notification and other application settings.

You may request deletion of your Account or Personal Information by contacting us at support@alertops.com. Please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.

Third Party Content and Ads

If you register with us, we may enable certain third parties to deliver content and ads on the Site. These third parties may collect (via tracking technologies like cookies or web beacons) and use Anonymous Information regarding your interaction with the content or ads that they deliver and with which you interact.

Regarding Children

We do not intentionally gather Personal Information from people who are under the age of 13. If you are under the age of 13, do not submit any personal information on this website.

Other Sites

Our provision of links to other websites or locations is for your convenience and does not signify our endorsement of such other websites or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.

Security

We make reasonable efforts to protect your Personal Information, but no company, including AlertOps, can fully eliminate security risks connected to handling information on the internet.

California Residents

If you are a California resident and have an established business relationship with us, you can either opt out of the sharing of your personal information with third parties or request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To opt out or request a notice, please submit your request to support@alertops.com.

Contact Us

If you have any questions regarding this Privacy Policy or our compliance with this policy, please email us at support@alertops.com.

Privacy Policy Updates

This Privacy Policy may be modified or amended from time to time. If it is modified or amended, we will post the changes to our website. If you are concerned about how your Personal Information is used, you should check back at our website periodically to review the current Privacy Policy in effect.