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How to Replace Your Opsgenie ConnectWise Manage Integration

December 23, 2020

Looking for a replacement for your Opsgenie ConnectWise Manage integration?

Conversations are popping up on Reddit with concerns over the recent deprecation of Opsgenie’s ConnectWise Manage Integration.

In case you’re interested, here is more info about that.

And, here’s the warning in Opsgenie’s docs:

ConnectWise Manage Integration

ConnectWise Manage is a PSA tool that centralizes all of your clients’ data into one application and provides a complete business management and process automation app for IT Service companies.

Ready to switch?

Build an automation powerhouse with ConnectWise Manage and AlertOps.

👉 Manage SLAs across all your clients to deliver exceptional customer experiences
👉 Automate your end-to-end ticket lifecycle so nothing falls through the cracks
👉 AlertOps can open a request in ConnectWise Manage when an alert is created.AlertOps can update the assignee in a ConnectWise Manage request when an alert is assigned.
👉 AlertOps can close a request in ConnectWise Manage when an alert is closed.
👉 You can map any inbound field to a custom field in AlertOps.
👉 You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.

AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! 

If you’re new to AlertOps, sign up for a free trial to get started today!