servicenow escalation

On-Call Escalations

How to On-call scheduling escalation levels?

With the AlertOps ServiceNow integration, you can use automatic escalations for on-call schedules and create custom escalations. Automatically escalate to a level 2 or level 3 team and notify management and stakeholders. Set each escalation to use the notification channel you choose (email, voice, SMS, mobile app, and chat). 

Set your escalations to trigger reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline.  Send specific messages to different groups, such as responders, managers, and stakeholders. AlertOps also logs all activities in ServiceNow so you can track everything in one place. 

Keep track of escalations to L2 

How to keep track of escalated incident records?

AlertOps logs all escalation activities in ServiceNow so you can track everything in one place. Automatically escalate to a level 2 or level 3 team. and notify management and stakeholders. Set each escalation can be set to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Send specific messages to different groups, such as responders, managers, and stakeholders.   

Using AlertOps, you can set your escalations to trigger reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline.   

 

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