servicenow escalation

Major Incident Notifications

How to send major incident notifications to specific groups?

With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to each group at regular intervals, and a final message when the incident is resolved. Set each notification to use the notification channel you choose (email, voice, SMS, mobile app, and chat). 

Set your escalations to trigger reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline.   

AlertOps also logs all activities in ServiceNow so you can track everything in one place. 

Leave a Comment