Incident Management for Health Care

Foster an IT environment that motivates staff to succeed by mitigating against significant impacts to facilities while improving operational efficiencies

Respond Faster When Medical Equipment Breaks or is Issued a Recall

If you’re still relying on spreadsheets, pagers, and manual processes, then you’re leaving valuable time on the table. Improve your policies and platform:

Faulty or defective medical equipment can cause strain on resources as well as operational inefficiencies in delivery of care. The ability to reduce equipment downtime is crucial.

AlertOps intelligently alerts the right individual at the right time in the event a device requires maintenance or a recall is issued. Customized notifications to other staff regarding maintenance can also help hospital staff quickly pivot to accommodate any resource bottlenecks, improving operational efficiency and overall availability of equipment.

Improved Operations & Cost Efficiency

Protect your institution and improve staff experiences

After implementing AlertOps, healthcare organizations have a cloud-based enterprise-grade Service Alerting solution capable of automating processes and on-call schedules while filtering, prioritizing, escalating and alerting key employees and stakeholders during critical incidents – including senior leadership, when it matters most.

And since AlertOps helps keep data synced across the organization with powerful 2-way integrations nothing will fall through the cracks.

According to Gartner, the average cost of IT downtime is

$ 0 *
Per Minute

Enhance Collaboration Between Your Platforms, People, And Processes Like Never Before

Easily coordinate healthcare activities

When patient lives are on the line, it is critical to optimize the coordination of teams and schedules for improved logistics. Manual processes like using spreadsheets for on-call schedules is time consuming and a lack of automation doesn’t allow for real-time operations.

AlertOps provides easy to use scheduling and group management capabilities for any team size or configuration. With single-pane visibility across the organization knowing who is on-call is as easy as checking your phone.

Ready to orchestrate major incident resolution?

If you’re still relying on spreadsheets, and outdated processes with basic messaging capabilities then you’re leaving valuable time on the table – likely impacting customer experience. Ready to transform how you respond during major outages?
AlertOps provides a leading suite of tools to help healthcare providers reduce downtime and improve operational efficiency, with excellent return on investment and fast time-to-value.
AlertOps for Healthcare

Our customers and partners love us!

Don’t just take our word for it

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

Caleb S Service Manager

"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"

Meir G VP, Customer Support

Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.

Peter Buzzell Senior Manager, eCommerce Technology

The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.

Jason H Solution Architect,

We can schedule engineers for different shifts and different times to be On-call. This is very important in our follow the sun model.

Virginia F Service Desk Manager

A number of problems that us level 1 engineers deal with and as mentioned since it's simple it helps us get the job complete faster.

Daniel S Level 1 Engineer