Automate incident response, keep your stakeholders informed, and reduce downtime.
24/7 live-call routing, on-call schedule management, advanced escalation policies, simple SLA management for all clients, and easy setup with seamless 1-one integration.
Capture alerts, process and respond automatically, notify stakeholders, and optimize with analytics.
Don’t let your software limit what’s possible. Configure AlertOps to your vision and achieve groundbreaking results.
/ month
Easy on-call scheduling, unlimited API calls, enriched alerts
per user / month
Alerting and on-call scheduling for small teams (up to 10 users)
per user / month
Advanced incident response automation for teams
per user / month
Major incident management for enterprise needs
Give individual contributors insight into the current incident, and the unique roles they play.
Improve MTTA / MTTR by sending unique and relevant messages (Voice, Email, SMS, Push) to key on-call teams, stakeholders, and clients at critical times during the SLA timeline. AlertOps is proven to reduce response and resolution time.
When complex incidents occur, multiple teams may need to be involved. With AlertOps™, you can invite new teams based on department, team, or skillset, to join the incident – through the Desktop or Mobile app.
With an enterprise approach, you’ll be able to send Engineers technical messages while sending C-levels, Partners, Customers separate human-readable notifications to keep them in the loop during the course of the incident – leaving your engineers space to focus on resolution.
Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.
Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses an Open API – giving you granular options and enhanced capabilities.
For example, when an incident occurs, automatically open a ticket in ServiceNow, update Slack and create a Slack Channel, Update your Status Page, and notify your on-call team based on the type of incident – simultaneously.
You can also manually page your team, department, or the entire organization with preset templates for critical scenarios –AlertOps does all the heavy lifting (who, what, when, how) for you.s
Automate Your Major Incident Response
When major incidents happen, you need certain procedures and policies followed – based on industry best practices.
Custom playbooks with AlertOps enables your organization to automate incident escalation and and process workflows based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it’s all over, you’ll have the reports and KPI’s to improve and make adjustments for next time – allowing for greater visibility and accountability.
Provide situational awareness to senior management, customer support and other stakeholders who need to maintain awareness of the situation, both immediately as it occurs, and throughout the course of the event. With AlertOps, you can easily and automatically send notifications to clients and stakeholders when a major incident occurs, update them at regular intervals and notify them when the incident is resolved.
The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.
Caleb S Service Manager"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"
Meir G VP, Customer SupportPrior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.
Peter Buzzell Senior Manager, eCommerce TechnologyThe AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.
Jason H Solution Architect,© 2024 AlertOps, All Rights Reserved.