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For service providers that need to prioritize and resolve incidents for clients

Keep clients informed by providing incident information to your support, account and delivery teams – while also mobilizing teams in the command center to restore service.
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According to Gartner, the average cost of IT downtime is
$ 0 per minute

Reduce delays during initial response operations.

Give individual contributors insight into the current incident, and the unique roles they play.

 

Improve MTTA / MTTR by sending unique and relevant messages (Voice, Email, SMS, Push) to key on-call teams, stakeholders, and clients at critical times during the SLA timeline. AlertOps is proven to reduce response and resolution time.

 

When complex incidents occur, multiple teams may need to be involved. With AlertOps™, you can invite new teams based on department, team, or skillset, to join the incident – through the Desktop or Mobile app.

 

With an enterprise approach, you’ll be able to send Engineers technical messages while sending C-levels, Partners, Customers separate human-readable notifications to keep them in the loop during the course of the incident – leaving your engineers space to focus on resolution.

Reduce delays during initial response operations.
Resolve Major Incidents at Light-speed. with Improved Granularity and Flexibility.

Resolve Major Incidents at Light-speed. with Improved Granularity and Flexibility.

Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.

 

Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses an Open API – giving you granular options and enhanced capabilities.

 

For example, when an incident occurs, automatically open a ticket in ServiceNow, update Slack and create a Slack Channel, Update your Status Page, and notify your on-call team based on the type of incident – simultaneously.

 

You can also manually page your team, department, or the entire organization with preset templates for critical scenarios –AlertOps does all the heavy lifting (who, what, when, how) for you.

Protect Your Brand and Improve Customer Experiences

Automate Your Major Incident Response

 

When major incidents happen, you need certain procedures and policies followed – based on industry best practices.

 

Custom playbooks with AlertOps enables your organization to automate incident escalation and and process workflows based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it’s all over,  you’ll have the reports and KPI’s to improve and make adjustments for next time – allowing for greater visibility and accountability.

 

Provide situational awareness to senior management, customer support and other stakeholders who need to maintain awareness of the situation, both immediately as it occurs, and throughout the course of the event. With AlertOps, you can easily and automatically send notifications to clients and stakeholders when a major incident occurs, update them at regular intervals and notify them when the incident is resolved.

Protect Your Brand and Improve Customer Experiences

Ready to orchestrate major incident resolution?

If you’re still relying on spreadsheets, and outdated processes with basic messaging capabilities then you’re leaving valuable time on the table – likely impacting customer experience.  Ready to transform how you respond during major outages?

EBOOK RESOURCE
Major Incident Management for Enterprise
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We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. The system is unparallel it’s its flexibility and ease of use. In a short time, I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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