Outage or Breach – Confront with Confidence (2021)
A Recent Dice Article Titled – Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of a data breach in 2020 stood at $3.86 million. The same report also found that […]
Incident Management Metrics That Matter – 2023
Incident Management Metrics (KPIs) that matter the most Key performance indicators (KPIs) are a tool that allows businesses to measure and improve their incident management performance against key measures. Understanding these KPIs and how to use them can be key to aligning ITSM with business goals. We will review these Incident Management Metrics (KPIs) with […]
Incident Management Process- 6 Tips to Better Prepare Your IM Process for The Holiday Season.
Holiday retail sales are likely to increase between 7% and 9% in 2021, according to Deloitte’s annual holiday retail forecast with holiday sales totaling $1.28 to $1.3 trillion during the November to January timeframe. Deloitte also forecasts that e-commerce sales will grow by 11-15%, year-over-year, during the 2021-2022 holiday season. This will likely result in […]
Integrate Your Incident Management Tool into Your Scheduling System
Managed service providers (MSPs) are becoming exceedingly important to organizations around the world. MSPs deliver network, application, system and e-management services across a network. As more companies embrace digital transformation, bring-your-own-device (BYOD) and other revolutionary technologies and processes, the demand for MSPs is expected to increase substantially in the foreseeable future. The global managed services […]
Why You Need Multi-Modal Incident Management Software
Today’s IT monitoring systems enable you to track just about anything – from file sizes to network bandwidth to website traffic to potential viruses and other types of cyberattacks. There are all-inclusive tools that will do all of the above. Or, you can pick and choose the best tool for each of your monitoring needs. […]
What Is Mean Time to Resolution (MTTR)?
Mean time to resolution (MTTR) is a crucial service-level metric for incident management teams. This metric helps organizations evaluate the average amount of time between when an incident is reported and when an incident is fully resolved. And the higher an incident management team’s MTTR (Mean time to resolution), the more likely it becomes that […]
