outage - system - breach
November 10, 2021
Outage or Breach – Confront with Confidence (2021)

A Recent Dice Article Titled - Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of

Incident Management Metrics
October 20, 2021
Incident Management Metrics That Matter – 2021

Incident Management KPIs that matter most Key performance indicators (KPIs) are a tool that allows businesses to measure and improve their incident management performance against key measures. Understanding these KPIs and how to use them can be key to aligning

October 12, 2021
Incident Management Process- 6 Tips to Better Prepare Your IM Process for The Holiday Season.

Holiday retail sales are likely to increase between 7% and 9% in 2021, according to Deloitte's annual holiday retail forecast with holiday sales totaling $1.28 to $1.3 trillion during the November to January timeframe. Deloitte also forecasts that e-commerce sales

Scheduling
March 16, 2015
Integrate Your Incident Management Tool into Your Scheduling System

Managed service providers (MSPs) are becoming exceedingly important to organizations around the world. MSPs deliver network, application, system and e-management services across a network. As more companies embrace digital transformation, bring-your-own-device (BYOD) and other revolutionary technologies and processes, the demand

March 2, 2015
Why You Need Multi-Modal Incident Management Software

Today's IT monitoring systems enable you to track just about anything – from file sizes to network bandwidth to website traffic to potential viruses and other types of cyberattacks. There are all-inclusive tools that will do all of the above.

Mean Time to Resolution
February 16, 2015
What Is Mean Time to Resolution (MTTR)?

Mean time to resolution (MTTR) is a crucial service-level metric for incident management teams. This metric helps organizations evaluate the average amount of time between when an incident is reported and when an incident is fully resolved. And the higher