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What is DevOps?

March 3, 2021

DevOps: To Break Down Organizational Silos  

What is DevOps? DevOps is a term for a cluster of concepts that has become a movement, “a cross-disciplinary practice dedicated to the study of building, evolving and operating, rapidly-changing resilient systems at scale.” (Jez Humble) The definition of DevOps is not agreed upon by everyone because of the complex processes attached to the term, however, the benefits to teams are universally agreed upon. DevOps empowers organizations, allowing formerly siloed roles or departments to collaborate and produce stronger solutions.  

Benefits of DevOps  

The benefits of DevOps can be divided into three categories: 

  • Technical – A DevOps team uses continuous delivery to reduce complexity and quickly resolve IT incidents. 
  • Culture – DevOps emphasizes collaboration, which results in bolstered employee engagement and happier, more productive employees.
  • Business – Thanks to DevOps, an organization can maintain consistent service levels, leading to improved customer satisfaction, reduced incident management costs, and increased ROI.

CALMS Framework for DevOps  

Culture  

The DevOps culture is powered by a learning and improvement loop, focused on breaking down organizational silos so that IT incidents can be detected, acknowledged, and resolved faster than ever before. DevOps teams are spearheaded by transformational leaders who encourage a culture of open communication and collaboration.  

Automation  

In the 21st century, business moves quickly. A single IT incident in the backlog could lead to disastrous delays, outages, and other critical incidents. Manual configuration errors resulting in web application downtime cost companies up to $72,000. Automation makes it easy for DevOps team members to eliminate manual configuration errors and streamline collaboration between teams.

Lean 

Failures are just steps to success, and that is what DevOps is all about. Implementing a “lean” DevOps system means accepting failure as a part of the systematic approach to improving everyday operations.  

Measurement  

DevOps only yields an ROI when there are standard metrics to track team success. Using the right metrics, a DevOps team can understand its strengths and weaknesses, to build actionable paths to address failures.    

Some of the key metrics DevOps teams monitor:  

    • Change Lead Time 
    • Customer Ticket Volume 
    • Deployment Frequency 
    • Mean Time to Resolution (MTTR) 
    • Performance

Sharing 

Data silos are an obsolete idea. DevOps teams, on the modern hand, operate with open information sharing that makes it simple for team members to stay up to date on important issues. DevOps teams consistently share information to keep team members informed about all aspects of an incident from detection to resolution.   

Conclusion 

DevOps is a game changer for organizations of all sizes. The innovative ideas of the movement have spread through the tech community, knocking down organizational silos and bolstering collaboration between teams. Alert escalation and incident management software are an excellent place to start as you begin equipping your DevOps team. Escalate your team’s operations with AlertOps, with real-time collaboration and communication, alert escalation and state-of-the-art incident monitoring capabilities