Starter Pack

$ 0
/ month
(max 5 users)

  • Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Standard

$ 5
per user / month
(savings 37.5%)

  • Alerting and
    on-call scheduling for small teams (up to 10 users)

Premium

$ 15
per user / month
(savings 17%)

  • Advanced
    incident response automation for teams
Top Package

Enterprise

$ 23
per user / month
(savings 15%)

  • Major incident management for enterprise
    needs

Starter Pack

$ 0
/ month
(max 5 users)

  • Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Standard

$ 8
per user / month


  • Alerting and
    on-call scheduling for small teams (up to 10 users)

Premium

$ 18
per user / month

  • Advanced
    incident response automation for teams
Top Package

Enterprise

$ 27
per user / month


  • Major incident management for enterprise
    needs

Starter Pack

$ 0
/ month
(max 5 users)

  • Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Standard

$ 5
per user / month
(savings 37.5%)

  • Alerting and
    on-call scheduling for small teams (up to 10 users)

Premium

$ 15
per user / month
(savings 17%)

  • Advanced
    incident response automation for teams
Top Package

Enterprise

$ 23
per user / month
(savings 15%)

  • Major incident management for enterprise
    needs

Starter Pack

$ 0
/ month
(max 5 users)

  • Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Standard

$ 8
per user / month


  • Alerting and
    on-call scheduling for small teams (up to 10 users)

Premium

$ 18
per user / month

  • Advanced
    incident response automation for teams
Top Package

Enterprise

$ 27
per user / month


  • Major incident management for enterprise
    needs

Our Plan Features

Starter
Standard

Premium

Enterprise

NOTIFICATIONS AND ALERTS

Mobile App (iOS/Android)

Use the AlertOps mobile app to manage alerts and take control of incident response anywhere and at any time.

E-mail and Push Notifications

Maximum number of e-mail and push notifications that can be sent by AlertOps.

UNLIMITED
UNLIMITED
UNLIMITED
UNLIMITED

SMS and Voice Notifications (US/Canada)

Maximum number of SMS and Voice notifications that can be sent to recipients in US/Canada. Usage is shared between all users.

125 SMS / 25 Voice
account-wide

UNLIMITED

UNLIMITED
UNLIMITED

SMS and Voice Notifications (International)

Maximum number of SMS and Voice notifications that can be sent to recipients in US/Canada. Usage is shared between all users.

75 SMS / 25 Voice
account-wide

25 Phone & 25 SMS Notifications per user / month (additional notifications are $0.35 per notification)
UNLIMITED
UNLIMITED

NEW!

Heartbeat Monitoring

Easily monitor external tools and get alerted when they are down

ON-CALL TEAM MANAGEMENT AND ESCALATIONS

Team-Based Organization

Organize users into groups that reflect your team’s organizational structure. Easily route alerts to specified teams.

UNLIMITED
UNLIMITED
UNLIMITED
UNLIMITED

Advanced On-Call Scheduling

Create complex on-call schedules for your teams (and teams within teams). Make scheduling a breeze with built-in vacation handling and rotation management.

Automated Escalations

Customize the way alerts are escalated to your users  based on schedules and alert data. Control whether alerts are sent via text, e-mail, or push notifications.

EXTENSIBLE PLATFORM

No-Code Open API

Easily integrate with any tools (including in-house solutions) and standardize the alerts recieved from each service.

Monitoring Integrations

Get notified with AlertOps after integrating with various  monitoring and logging services.

ChatOps Integrations

Create bi-directional ChatOps integrations with tools like Slack and Microsoft Teams and get notified with AlertOps.

ITSM and Outbound Integrations

Add any bi-directional integration to AlertOps to manage your ITSM toolchain.

ORGANIZATIONAL SCALABILITY

Advanced Permissions

Take advantage of advanced user and team-based visibility and permissions. Restrict data from alerts and schedules to their respective teams.

Role-Based Security

Assign user roles to team members to manage their visibility to functions within the platform. Increase efficiency by sharing only what's relevant.

Preset Roles

Preset Roles

Preset Roles

Unlimited Customizable Roles

Billing Administration User

Add a free user to your AlertOps account to manage billing and accounting.

Single Sign-On (SSO)

Integrate with any single sign-on tool to allow users to login to AlertOps faster.

Stakeholder Communications

Add stakeholder users to your account and keep them in the loop with real-time updates during incidents.

Add-on

LIVE CALL ROUTING

Live Call Routing Phone Number*

AlertOps provides a live call routing phone number and routes calls to this number according to customizeable on-call schedules and escalations. *Call us to activate your account's Live Call Routing number

$10 per number/month

(1 number free)

$10 per number/month (1 number free)

US/Canada Live Call Routing

Cost of routing calls to the United States or Canada. 

$0.10 per min

(100 minutes free/month)

$0.10 per min

(100 minutes free/month)

International Live Call Routing

Cost of routing calls to destinations outside the United States or Canada. 

$0.35 per min

$0.35 per min

ALERT INTELLIGENCE & AUTOMATION

Alert Prioritization and Deduplication

Reduce alert noise by consolidating and grouping alerts based on relevent data and context. Easily identify the most high-priority alerts.

Workflows (Customized Workflows)

Automate alert and notification actions based on custom conditions. Use conditions like time-based triggers or SLA event-based triggers and create actions that can capture message response data, call outbound services, send custom messaging, and more.

LIMITED

UNLIMITED

Alert Delay and Suppression

Create custom alert delay preferences and automate alert suppression to reduce alert fatigue.

Central Notification Rules

Define and manage the notification settings for users in one place.

Dynamic Routing

Based on the time of day, route alerts to different escalations for different alerts.

Dynamic Grouping

Create groups based on attributes based on skillset.

RICH ALERTING

Enriched Alerts

Add file attachments, messages, URLs, and rich formatting (including HTML) to an alert. Pass on important contextual information to other users.

Incident Opt-Out

Allow users to opt out of recieving alerts and notifications for a specified incident.

Custom Alert Mapping

Map custom data to your alerts to automate the delivery of additional data to users or external systems.

Custom Actions

Create tickets, restart services, and more.

Manual Alerting

Send manual alerts and create notifications directly from the AlertOps interface.

Message Templates

Equip your teams with pre-loaded message templates and increase efficiency during major incidents.

Conference Bridge Access

Easily connect to your conference bridge tool and communicate incident response procedures.

REPORTING AND ANALYTICS

Downloadable Reports

Export reports in both PDF and CSV formats.

Alert Lifecycle Tracking

Track the timeline of alert status, ownership, and all events that occur in an alert.

Operations Dashboard

A realtime dashboard with insight into open and current alert activity.

Alert and Notification Reports

Comphrehensive reporting including trends in alert status, delivery distribution, recipients notified, assignment and ownership, and more

Incident Management Reports

Detailed reporting including insight into on-call teams, SLA requirements, and MTTA/R tracking, and more

ALERTOPS API ACCESS

API Requests

Create unlimited requests to the AlertOps API. An API Request is any call to the AlertOps API such as  create alert, assign alert, or close alert.

UNLIMITED

UNLIMITED

UNLIMITED

UNLIMITED

SUPPORT

Data Retention

Amount of time that your account's data will be stored. Data can be evaluated to understand the evolution of your team's incident response practices.

3 Months

3 Months

1 Year

UNLIMITED

Help Center (Online)

24/7 support documentation answering the AlertOps' community's commonly asked questions

Chat and Email Support

Reach the AlertOps support team through chat or e-mail.

24x7 Critical Response Support

Reach the AlertOps support team for 24x7 critical response support

Non-Production Environment

Test the AlertOps platform before connecting with the rest of your toolchain

Extended Proof of Concept

Take additional time for proper evaluation of concepts and proposals

White-Glove Onboarding

Dedicated account manager and personal training to get your team running with AlertOps as quickly as possible

Contact Us for a Custom Quote

Non-Production Environment

Confidently test and configure the AlertOps platform prior to implementing in a live environment.

ITOM - IT operations management

Extended Proof of Concept

Take additional time for your team to properly evaluate the platform, while building a Total Response Plan™ with a Dedicated Customer Success manager.

White-Glove Onboarding

Enjoy a Dedicated Customer Success manager and 1:1 training to get your team up and running with AlertOps in a matter of days (not months).

LIMITED-TIME OFFER TERMS:
Limited-time offers are discounts off of list price for Standard, Premium, and Enterprise plans, and are available to first-time customers only for the first year with a 1-year contract.
REASONABLE USE CLAUSE:

AlertOps’ unlimited phone and SMS notification plans are for commercial use. Usage is limited to your organization’s employees, contractors and direct customers. AlertOps is meant to be used as an IT incident alerting and IT on-call management system only. AlertOps reserves the right to review your account and take further action if account usage is beyond normal standards, outside of permitted usage or adversely affects our operations. If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and provide you with the opportunity to correct the improper usage. If you fail to correct usage activity to conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights. AlertOps reserves the right to change this Policy at any time. Changes shall become effective when a revised policy is posted to AlertOps’ websites.