Never Miss a ServiceNow Critical Alert
Get voice, SMS, email, chat, and mobile push notifications in real time
AlertOps ServiceNow on-call schedule – weekly on-call
Automated Escalations and SLA Management
One of the standout features of AlertOps is its automated escalation policies. Out-of-the-box, these policies map directly to ServiceNow's criticality levels—Critical, High, Moderate, and Low—guaranteeing that the right person is alerted based on the severity of the incident. Additionally, AlertOps workflows, akin to ServiceNow Business Rules, include pre-configured escalations, such as SLA warnings and breach notifications. This proactive approach helps maintain SLA compliance and mitigates potential breaches.
Efficient On-Call Scheduling
Managing on-call schedules has never been easier. AlertOps offers flexible scheduling patterns, accommodating various shifts and rotations to suit your team's needs. This means your incident response team is always prepared, ensuring no alert goes unanswered.
AlertOps ServiceNow on-call schedule – shift rotations
ServiceNow Group Members. ServiceNow Group, Member and User structure is identical to the structure in AlertOps. No need to learn a new paradigm, and no need for messy scripting and coding.
AlertOps workflows, akin to ServiceNow Business Rules, include pre-configured escalations, such as SLA warnings and breach notifications. This proactive approach helps maintain SLA compliance and mitigates potential breaches.
Seamless Integration and Synchronization
AlertOps seamlessly integrates with ServiceNow, ingesting incidents and sending alerts to the right person at the right time. With built-in synchronization, ServiceNow Groups, Group Members, and Users can be effortlessly synced to AlertOps, ensuring a unified system that is easy to manage.
No-Code Implementation
Implementing AlertOps for ServiceNow is a breeze. The no-code platform allows you to get started within hours, not days or weeks. This not only saves valuable time and money but also reduces the dependency on specialized ServiceNow developer resources. With a simple click-to-configure web interface, managing and customizing your alerting and escalation workflows is straightforward and intuitive.
AlertOps has over 200 pre-built integrations for many of the most popular tools. AlertOps reduces noise and aggregates your incoming alerts into a single alert. Send monitoring alerts to AlertOps and let AlertOps create an incident in ServiceNow.
Trusted by Leading Enterprises
