Intelligent Correlation Engine - Correlate Smarter. Respond Faster.
The Smart Correlation Engine applies similarity modeling, NLP, and customizable thresholds to group related alerts in real time: cutting noise, exposing patterns, and accelerating resolution across complex environments.

Adaptive Similarity Matching
- Combines NLP-based pattern recognition and structured field analysis to cluster alerts that point to the same issue.
- Configurable similarity thresholds adjust sensitivity to match operational context
- Correlation across time windows, metadata, and alert body content
- Reduces alert duplication while improving signal clarity
Exact Match Field Prerequisites
- Let operations set mandatory match criteria (e.g., customer, system, network) to avoid incorrect groupings.
- Ensures merged alerts belong to the same tenant, service, or infrastructure
- Supports multi-tenant use cases and clean escalation alignment


Weight-Based Correlation Logic
- Balance the importance of different alert attributes, such as title, source, or tags, when deciding to correlate.
- Increase subject line weighting or downplay low-signal fields
- Aligns correlation behavior with team knowledge and known root patterns
Configure What, When, and How to Merge
- Admins select which fields to evaluate, define acceptable ranges, and establish correlation windows by time and frequency.
- Tailored for both infrastructure and application monitoring


Trigger Intelligent Workflows
- Every correlated alert group can trigger downstream actions, like auto-prioritization, ticketing, or dynamic escalations.
- Ensures smart grouping feeds smart automation
- Reduces human overhead in high-volume alert environments
Unlock the Power of OpsIQ: AI That Works Across Your Incident Lifecycle
From alert correlation to post-mortems, OpsIQ brings intelligence to every phase of incident management. Explore how each AI-powered feature helps your team resolve faster, reduce noise, and stay in control.
AI Smart Correlation Engine
The Smart Correlation Engine applies similarity modeling, NLP, and customizable thresholds to group related alerts in real time: cutting noise, exposing patterns, and accelerating resolution across complex environments.
Intellifield - Reasoning Agents
Historical Alert Insights
AlertOps surfaces proven resolutions and context from past incidents, giving your team the historical data needed to triage smarter, cut MTTR, and continuously improve reliability.
AI Post-mortems
SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.
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The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.
Caleb S Service Manager"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"
Meir G VP, Customer SupportPrior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.
Peter Buzzell Senior Manager, eCommerce TechnologyThe AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.
Jason H Solution Architect,