AlertOps Announces New COO
Chicago, Illinois — December 9, 2020 — AlertOps is excited to announce CK Kumar is joining the executive team as Chief Operating Officer. CK brings over thirty-three years of highly relevant technology, and management experience most recently in overseeing an organization of over 600 employees. CK will manage all operations in the United States and […]
AlertOps Automates Ticket Lifecycle with ConnectWise Manage Integration
The AlertOps-ConnectWise Manage integration is available now on the ConnectWise Marketplace. Chicago, Illinois — November 23, 2020 — AlertOps has integrated its major incident management platform with the ConnectWise Manage professional services automation (PSA) software. The integration empowers end-users to forward ConnectWise Manage tickets to AlertOps as alerts and increase visibility across the ticket lifecycle. […]
Added QuickStart Pages
AlertOps quickstart for any new environments. The quickstart features enables AlertOps Administrators to get a jumpstart on their configuration. Easily initiate and configure the following actions to get up and running in minutes: Generate and Respond to a Test Alert Add a new Group Invite a new User to the Environment Select & Modify your […]
What is IT Operations Management, and should you prioritize it in 2025?
IT operations management involves the administration of technology applications and components across an enterprise. For effective IT operations management (ITOM), you must prioritize capacity management, security, availability, and cost-control of all IT infrastructure and assets. Yet, doing so can put a strain on your enterprise. At AlertOps, we offer a major incident management and response platform […]
Digital Retail Tips: Reduce Downtime on Black Friday (and Cyber Monday)
Black Friday is one of the biggest days of the year for online consumers and retailers alike. This year, the coronavirus (COVID-19) pandemic is reshaping Holiday shopping — and digital consumers and retailers must plan accordingly. What Will Holiday Shopping Look Like in 2020? The coronavirus pandemic will likely cause Black Friday shopping to decline […]
Heartbeat Monitoring
Heartbeat Monitoring – Get alerts when your monitoring tools stop sending alerts and become unresponsive. AlertOps Heartbeat Monitoring allows customers to listen for a signal or ‘heartbeat’ from an external source. When the heartbeat is interrupted for a specified period, an alert may be sent to a person or team. Only one alert will be […]
AlertOps Unveils Heartbeat Monitoring Allowing Digital Infrastructure & Operations Teams to Easily Verify Signals from External Tools
Heartbeat Monitoring makes it easy for teams to monitor external services and get alerted when they are down to improve service delivery. Chicago, Illinois – October 1, 2020 – AlertOps has introduced Heartbeat Monitoring for its incident alerting, on-call management, and response platform. IT teams can use Heartbeat Monitoring to verify their monitoring tools are […]
5 Tips for The Best OnCall Support (in 2025)
Your enterprise needs oncall support, but it often struggles to achieve its desired results. Yet, the longer your enterprise waits to improve its oncall support processes and procedures, the greater the risk becomes that a minor outage could cause substantial downtime. Ultimately, your enterprise needs seamless oncall support processes and procedures. With the right tools […]
5 Ways to Improve On-call Management (So Nothing Falls Through the Cracks)
Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one […]
What is a Network Operations Center (NOC)?
A network operations center (“NOC”) provides a central location for enterprise IT. Here, network operations center team members supervise, monitor, and maintain an enterprise’s services, databases, external services, firewalls, and networks. With a full understanding of how a NOC works, your enterprise is well-equipped to maximize its performance. What is a NOC Team? NOC Team includes engineers who […]
