AlertOps Announces Playbook Automation Focusing on Critical Enterprise Needs in Fast-growing Incident Response Market
CHICAGO, Oct. 9, 2018 /PRNewswire/ — Illinois-based digital operations management and real-time collaboration platform AlertOps, announces a renewed focus on Enterprises in the IT Operations Management, DevOps, and SecOps spaces. CIOs and IT leaders need vendors that can merge technology and business scenarios to solve complex collaboration and communication problems. AlertOps’ roadmap reveals disruptive features that deliver on […]
Updates in AlertOps 3.6.0
Major Update: Update 3.6.0 includes 5 new features (+ minor bug fixes and improvements) from our 2018 roadmap, and a handful of important bug fixes & improvements! *** Here’s a list of changes: Improved UI Changes – We’re constantly testing and making improvements to the UI. While many changes go unnoticed, the current release focuses […]
Incident Response: Should You Prioritize Quality or Quantity?
There are two common approaches to incident response: qualitative and quantitative. Each approach has its pros and cons. Meanwhile, an enterprise’s decision to take a qualitative or quantitative approach to incident response could have far-flung effects on the business, its employees and its customers. So which is better: a qualitative or quantitative approach to incident […]
How Does Continuous Delivery Impact DevOps?
DevOps Continuous delivery (CD) is more than a buzzword. In fact, CD today drives development and operations (DevOps) teams at enterprises around the world. A Closer Look at DevOps CD Continuous delivery refers to a software engineering approach based on agility and flexibility. It involves building software in short cycles and quickly implementing changes into […]
Updates in AlertOps 3.5.9
Major Update: Update 3.5.9 includes 13 new features from our 2018 roadmap, and a handful of important bug fixes & improvements! *** Here’s a list of changes: Flood Control – That escalated quickly! Filter the noise and limit the amount of alerts coming from the same source. For example, if you exceed a certain number […]
Have You Standardized Your Incident Response Process?
An incident response process is a business process and should be treated accordingly. Because if your enterprise puts its incident response process on the backburner, the consequences could be severe. For example, consider what could happen if an enterprise that lacks a standard incident response process suffers an outage. In the aforementioned scenario, an enterprise […]
How to Communicate with Customers During an Outage
Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example. If an enterprise network shuts down, it […]
Incident Post Mortem – 5 Simple Steps in (2025)
Incident “Post-mortem” refers to a process that enables an incident response team to learn from past downtime, outages and other incidents. During post-mortem, an incident response team determines what happened during an incident, identifies what was done right and what can be corrected, learns from its mistakes and proceeds accordingly. A post-mortem generally involves the […]
How to Create an Effective Incident Response Playbook
Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues. Ultimately, […]
What Is Proactive Major Incident Management?
Proactive incident management is vital, particularly for an enterprise that wants to limit downtime, outages and other critical problems. Yet few enterprises prioritize proactive major incident management, which is reflected in a recent survey of more than 400 IT professionals conducted by Dimensional Research. Key findings from Dimensional’s survey included: Among companies with at least […]
