Have You Standardized Your Incident Response Process?
An incident response process is a business process and should be treated accordingly. Because if your enterprise puts its incident response process on the backburner, the consequences could be severe. For example, consider what could happen if an enterprise that lacks a standard incident response process suffers an outage. In the aforementioned scenario, an enterprise […]
How to Communicate with Customers During an Outage
Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example. If an enterprise network shuts down, it […]
Incident Post Mortem – 5 Simple Steps in (2023)
Incident “Post-mortem” refers to a process that enables an incident response team to learn from past downtime, outages and other incidents. During post-mortem, an incident response team determines what happened during an incident, identifies what was done right and what can be corrected, learns from its mistakes and proceeds accordingly. A post-mortem generally involves the […]
How to Create an Effective Incident Response Playbook
Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues. Ultimately, […]
What Is Proactive Major Incident Management?
Proactive incident management is vital, particularly for an enterprise that wants to limit downtime, outages and other critical problems. Yet few enterprises prioritize proactive major incident management, which is reflected in a recent survey of more than 400 IT professionals conducted by Dimensional Research. Key findings from Dimensional’s survey included: Among companies with at least […]
Best Practices for Incident Resolution
Believe it or not, there is a difference between incident closure and incident resolution. Incident closure ensures about a problem to be noted. On the other hand, the incident resolution takes things a step further by making sure that an incident is closed. This in turn, enables all stakeholders to be satisfied with the outcome […]
GDPR: What Is It, and What Does It Mean for Your DevOps Team?
The European Union (EU) General Data Protection Regulation (GDPR) took effect May 25. Now, businesses that fail to comply with GDPR risk costly penalties – along with potential brand reputation damage and revenue losses. GDPR is transforming the way businesses manage data, as well as the day-to-day operations of development and operations (DevOps) teams. To […]
Improve IT Operations Collaboration and Reduce MTTR with Splunk
Splunk helps IT operations (ITOps) teams simultaneously reduce their mean time to resolution (MTTR) and drive collaboration. To better understand Splunk, let’s take a closer look at the software platform, how it works and its benefits. What Is Splunk? Splunk is a software platform that transforms machine data into meaningful insights for business users. It […]
AlertOps and Icinga Integration Helps You Respond Faster to Any Problem
Icinga is an open source monitoring tool that utilizes thousands of monitoring nodes to keep tabs on the pulse of your web and IT systems. Icinga has monitoring systems for your server, web, and cloud computing systems so you can use Icinga in any situation. To ensure that your monitoring system isn’t a security vulnerability […]
MTTD vs MTTF vs MTBF vs MTTR
Your development and operations (DevOps) team must measure using MTTR – MTTD – MTBF – MTTF in day-to-day progress. Otherwise, they won’t know how they’re performing at any given moment. DevOps teams that lack data-driven insights such as mean time to resolve (mttr) and so risk falling behind. This means missing service-level agreements (SLAs) and […]
