Incident Management

5 Steps to Conduct an Incident Post-Mortem

“Post-mortem” refers to a process that enables an incident response team to learn from...

Incident Management

How to Create an Effective Incident Response Playbook

Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents....

Incident Management

What Is Proactive Major Incident Management?

Major incident management is vital, particularly for an enterprise that wants to limit downtime,...

Incident Management

Best Practices for Incident Resolution

Believe it or not, there is a difference between incident closure and incident resolution....

DevOps

GDPR: What Is It, and What Does It Mean for Your DevOps Team?

The European Union (EU) General Data Protection Regulation (GDPR) took effect May 25. Now,...

Industry Comparisons

Why You Need to Find a PagerDuty Alternative

There is no shortage of incident management systems available to businesses. Yet not all...

Third Party Integrations

Improve ITOps Collaboration and Reduce MTTR with Splunk

Splunk helps IT operations (ITOps) teams simultaneously reduce their mean time to resolution (MTTR)...

Third Party Integrations

AlertOps and Icinga Integration Helps You Respond Faster to Any Problem

Icinga is an open source monitoring tool that utilizes thousands of monitoring nodes to...

DevOps

MTTD vs. MTTF vs. MTBF vs. MTTR

Development and operations (DevOps) teams must measure their day-to-day progress. Otherwise, these teams won’t...