Incident management café: Digital Operations

The episode on digital operations revolves around what the term ‘digital operations’ mean and how it helps companies to structure their IT operations.

The demand for IT services are allowing companies to expand their horizons as well as optimize their existing processes and increase their profitability. With the increase in the quality and the complexity of the services provided customer expectation is also rising steadily. This puts the companies in a position where they have to constantly innovate and improve their services.

Automating repetitive process would greatly enhance the efficiency. It is always important to pick your tools wisely as simply adding tools just enhances the complexity. We need to make sure that the right combination of tools and people are working together to leverage maximum efficiency from out systems.