AlertOps & ConnectWise Manage Integration
ConnectWise Manage centralizes all of your clients’ data into one application and provides a complete business management and process automation app for tech companies. For more information, visit: http://www.connectwise.com.
Build an automation powerhouse with ConnectWise Manage and AlertOps:
- Manage SLAs across all your clients to deliver exceptional customer experiences
- Automate your end-to-end ticket lifecycle so nothing falls through the cracks
- AlertOps can open a request in ConnectWise Manage when an alert is created. AlertOps can update the assignee in a ConnectWise Manage request when an alert is assigned.
- AlertOps can close a request in ConnectWise Manage when an alert is closed.
- You can map any inbound field to a custom field in AlertOps.
- You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.