Help Desk Software and Customer Service app. Both SaaS and On-Premise versions.

Jitbit IT ticketing system helps manage IT service requests, track your organization’s assets (servers, computers and other hardware), organize users into departments and assign different IT specialists to different parts of your IT infrastructure.

AlertOps’ alert management system can be integrated with JitBit to receive and respond to all (predefined status mappings) alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert/job status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on what kind of ticket update JitBit reports.

The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with JitBit’s automation and alert capabilities.

You can send alerts from JitBit to AlertOps.
  • AlertOps will automatically create an incident when a new alert is received from JitBit when the status contains “1”.
  • If an alert with status “1” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.
  • The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
  • AlertOps will automatically close the same incident when an alert with status contains “3”.

These are examples of just some of the things you can do with JitBit and AlertOps.

Integration Details

Help Documentation