Slack

Slack provides real-time messaging, archiving and search to bring all your team’s communication together in one place.

Here are some of the things you can do when you integrate Slack with AlertOps:

• You can create three-way integrations:
  • Connect your monitoring tools to AlertOps
  • Connect your service desk to AlertOps
  • Connect Slack to your team in AlertOps

• Now, when an alert is received from your monitoring tool, AlertOps will send a notification to your team on their Slack channel.

• AlertOps will then open the incident in your service desk.

• AlertOps will consult the team’s on-call schedule and alert the primary on-call person using voice, text and email.

• If the primary does not take assignment, AlertOps will continue on down the on-call schedule, alerting each person until someone takes assignment.

• In Slack, a user can take assignment.

• When a user takes assignment, AlertOps will update the incident in your service desk to show the assignment.

• When a user closes the incident in Slack, AlertOps will close the incident in your service desk.

These are examples of just some of the capabilities you have with Slack and AlertOps.