AlertOps’ new Live Inbound Call Routing feature ensures that your important incoming calls reach the correct on-call team every time.
Here’s how it works:
AlertOps will provide your team with a routing phone number. When a caller calls the routing phone number, they will be prompted to select a number on their phone—which connects them to a team or service that is associated with their selected number.
Immediately after receiving a call to your routing phone number, AlertOps will notify all relevant members of your on-call team. In the event that a team member is unavailable to respond to a call, AlertOps automatically escalates the call to the next available team member. Furthermore, if no on-call team member is able to answer a call, the caller can leave a voicemail that will be escalated to another available team member. Your live inbound calls will never go unanswered.
With AlertOps’ advanced alert management system, you can find out which team members are answering calls, which team members’ calls are escalated, and more.
AlertOps’ activity log gives your team a means to oversee calls coming through the routing number. It can display the time that calls are received, whether the calls were answered or not, the duration of each call, et cetera. Furthermore, your team can find out who is answering calls or escalating them.
“But, that’s not all!”
AlertOps Live Inbound Calls can be received and/or forwarded all around the world. Your international team members and clients will finally have the most reliable way to contact the teams they need.
AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management, and much more. Learn more about our features here.
At AlertOps, we offer more than fifty of the leading third party integrations for monitoring, service desk, and hosting and chat tools. Learn more about our integrations here.