What makes AlertOps the top choice as an Opsgenie alternative
AlertOps takes the lead as the best Opsgenie alternative, providing unparalleled incident management, seamless integrations, customizable workflow automation, advanced alerting capabilities, powerful collaboration tools and exceptional customer support. What is Opsgenie? Opsgenie is an incident management platform designed to facilitate efficient response and resolution of critical incidents. It acts as a centralized hub for receiving […]
Outage or Breach – Confront with Confidence (2021)
A Recent Dice Article Titled – Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of a data breach in 2020 stood at $3.86 million. The same report also found that […]
Incident Management Metrics That Matter – 2023
Incident Management Metrics (KPIs) that matter the most Key performance indicators (KPIs) are a tool that allows businesses to measure and improve their incident management performance against key measures. Understanding these KPIs and how to use them can be key to aligning ITSM with business goals. We will review these Incident Management Metrics (KPIs) with […]
Incident Management Process- 6 Tips to Better Prepare Your IM Process for The Holiday Season.
Holiday retail sales are likely to increase between 7% and 9% in 2021, according to Deloitte’s annual holiday retail forecast with holiday sales totaling $1.28 to $1.3 trillion during the November to January timeframe. Deloitte also forecasts that e-commerce sales will grow by 11-15%, year-over-year, during the 2021-2022 holiday season. This will likely result in […]
Why IT Service Management (ITSM) is Crucial
IT service management (ITSM) refers to the management of IT services that a company uses to deliver value to customers. It involves everything from planning and managing IT system changes to ensure that these changes don’t disrupt a business’ day-to-day operations to fixing IT problems when they arise. ITSM also requires IT teams to look […]
How to Make Your IT Team More Proactive
When it comes to network security, the best case scenario is that an IT team identifies a threat, and immediately acts to mitigate damage caused by the threat, eliminate the threat from the network, and then close the point of attack to prevent future incidents. This is how a proactive IT team works, and it’s […]
Key Incident Management Predictions for 2018
2018 has arrived, and many IT professionals likely are hard at work mapping out their incident management strategies for the new year. As IT professionals search for ways to limit downtime and outages in 2018, it may be best to understand which key trends are worth watching in the months to come. To help you […]
5 Things You Need to Know About Business Continuity Management
If business professionals ignore network and system issues, the consequences could be dire. For instance, imagine what might happen if your company suffers a cyberattack, flood or supply chain failure. In this scenario, your critical networks and systems may slow down or stop working. And if you lack an effective business continuity management (BCM) strategy, […]
Take Your NOC Team’s Performance to the Next Level
A network operations center (NOC) team requires an efficient framework to analyze network data and resolve issues quickly. At the same time, NOC team managers need to capture metrics to discover the best ways to improve team efficiency, along with find ways to obtain actionable insights that they can use to streamline their network operations. […]
Best Practices of a High-Performing DevOps Team
A high-performing DevOps team generally fails less and recovers from downtime and outages faster than its counterparts. It also is more likely than others to exceed its objectives and use automation technologies to simplify and enhance its operations. As such, a high-performing DevOps team is quickly becoming a must-have for businesses around the globe. Getting […]
