5 Things You Need to Know About Business Continuity Management
If business professionals ignore network and system issues, the consequences could be dire. For instance, imagine what might happen if your company suffers a cyberattack, flood or supply chain failure. In this scenario, your critical networks and systems may slow down or stop working. And if you lack an effective business continuity management (BCM) strategy, […]
Take Your NOC Team’s Performance to the Next Level
A network operations center (NOC) team requires an efficient framework to analyze network data and resolve issues quickly. At the same time, NOC team managers need to capture metrics to discover the best ways to improve team efficiency, along with find ways to obtain actionable insights that they can use to streamline their network operations. […]
Best Practices of a High-Performing DevOps Team in 2025
A high-performing DevOps team generally fails less and recovers from downtime and outages faster than its counterparts. It also is more likely than others to exceed its objectives and use automation technologies to simplify and enhance its operations. As such, a high-performing DevOps team is quickly becoming a must-have for businesses around the globe. Getting […]
Best Practices of High-Performing IT Teams
Your IT team is a pivotal part of your business, and as such, deserves your attention. Because if your IT team struggles to get its job done, your entire company could struggle as well. To better understand the importance of a high-performing IT team, let’s consider the results of a data center outage study conducted […]
How to Choose The Best Incident Management Tool in 2025?
Incident management is a top priority for many businesses, yet few companies understand exactly what it takes to choose the right incident management tool. Although many incident management tools/system providers claim to offer the latest and greatest technologies, there is no one-size-fits-all incident management solution. As such, businesses need to perform extensive research before they buy […]
The True Cost of Downtime
A recent survey conducted by Information Technology Intelligence Consulting (ITIC) found that a single hour cost of downtime costs more than $100,000 for 98 percent of organizations. 60 percent noted that one hour of down time costs more than $300,000. Also, 33 percent stated one hour of down time costs between $1 million and $5 million. Downtime is a serious problem regardless […]
How Does Alert Fatigue Affect Teams?
IT service management (ITSM) and DevOps teams are responsible for identifying incident management issues as quickly as possible. Yet the sheer volume of incident management alerts sometimes can be overwhelming. And in many instances, teams bombarded with incident management alerts may suffer “alert fatigue.” Alert fatigue affect teams when it receives a high volume of […]
Best Practices for Major Incident Management Teams (in 2025)
If a server crashes or a data center outage occurs, does your major incident management team understand best practices to respond quickly and effectively? If not, your company, its employees and its customers could suffer the consequences. A major incident causes a business to deviate from its standard processes, and as such, may result in […]
How Much Will Your Outage Cost?
Has your company ever faced an outage? If so you are not alone. Internet and airline outages seem to be the new trend, with major websites flickering on and off for US based internet users. The hackers flood the websites with traffic so they can’t handle the visits from their ordinary users. Besides the inconvenience […]
Why Retailers Need Incident Management Software
As a retailer, you likely invest a lot of time and resources to explore ways to drive revenue growth and foster long-lasting customer partnerships. But what happens when your company suffers a major incident like a data breach? The end result may be a downward spiral that affects your business, its employees and, perhaps most important, […]