AlertOps has joined forces with one of the top ten, multi-billion dollar retailer to ensure all of their departments are protected. Although we cannot stop any system from being targeted, but if it does happen we have specific steps in place to get it resolved.
For example: AlertOps’ manual paging feature you can trim minutes off of your critical incident resolution time, saving your company money. AlertOps allows you to send out manual pages from your service desk app, with the ability to assign groups and bridge numbers. We provide detailed status updates to your service desk in real-time. We have the ability to save your team’s time by reaching out to several teams and dozens of users in just a few clicks, allowing your service desk staff to choose a pre-built or customizable template to page out for a major incident. Topics can be assigned to teams saving you valuable time in identifying ownership of the incident. AlertOps’ smart routing will ensure that your alerts get to the right person, using the right means, whether it be by voice, sms, push notifications or email. Our reporting and analytics will increase visibility and accountability for your entire team, allowing you to see all records of every detail of the incident alert timeline to see who was notified, when and how for every assignment, acknowledgement and escalation.
In Brian’s article he goes in depth on the five key benefits of incident management software for retailers: end-to-end solution, ease of use, investigative tools, actionable information and improved operations. These are the exact reasons that retailers need to introduce and implement incident management software to their IT and loss prevention teams. It additionally allows for follow-up on investigations and escalations, with the capability to reduce incidents and provide valuable feedback by generating reports and providing quality incident prevention.