Manual Alerting using AlertOps in 2021.
Page-Out to Multi-Team Group Structures
Controlling and communicating with multiple teams requires customizable alerting with rich message content capabilities. AlertOps enables team members to instantly send alerts to multiple groups simultaneously. Additionally, you can create multi-layered communication flows, send technical detail to tech responders, send richly formatted messages to stakeholders, update your status page, and open service desk tickets, all with just a few clicks.
Thanks to a conference bridge, incident management team members get all the necessary information to join the bridge right in the email—including a link for one-touch calling. Team members will never miss group calls because they can’t find dial-in instructions. AlertOps gives you multi-team group structures, instantly sends multi-modal messages to large numbers of users, and gives you the power to initiate actions in real time when you need to take control.
Pre-Built Message Templates
Writing messages can be a time-consuming hassle. AlertOps provides pre-configured message templates—called topics—so your teams can quickly fill in the blanks and page out for major incidents. Topics can be assigned to teams to immediately identify incident ownership for faster response times. Pre-built templates help you communicate better, resolve incidents faster, and create more granular reports for more thorough performance assessment and improvement.
Always Know Who Was Notified
Keeping a paper trail for each incident helps you see your incident management flow and improve your process. AlertOps tracks and records who was notified in addition to communication method, escalations, and acknowledgements for each notification. This enables you to see who is accountable at each stage of an incident.
In addition to showing, you who was alerted, AlertOps also enables you to control who receives alerts during an incident. Manual alerting enables you to select incident team members or groups and notify stakeholders separately. This way you can ensure that the right people are notified of each incident, without sending alerts to people who don’t need them.