outage - system - breach
November 10, 2021
Outage or Breach – Confront with Confidence (2021)

A Recent Dice Article Titled - Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of

Incident Management Metrics
October 20, 2021
Incident Management Metrics That Matter – 2021

Incident Management KPIs that matter most Key performance indicators (KPIs) are a tool that allows businesses to measure and improve their incident management performance against key measures. Understanding these KPIs and how to use them can be key to aligning

October 12, 2021
Incident Management Process- 6 Tips to Better Prepare Your IM Process for The Holiday Season.

Holiday retail sales are likely to increase between 7% and 9% in 2021, according to Deloitte's annual holiday retail forecast with holiday sales totaling $1.28 to $1.3 trillion during the November to January timeframe. Deloitte also forecasts that e-commerce sales

ITSM Code
March 14, 2018
Why IT Service Management (ITSM) is Crucial

IT service management (ITSM) refers to the management of IT services that a company uses to deliver value to customers. It involves everything from planning and managing IT system changes to ensure that these changes don't disrupt a business' day-to-day

Team Proactive
February 26, 2018
How to Make Your IT Team More Proactive

When it comes to network security, the best case scenario is that an IT team identifies a threat, and immediately acts to mitigate damage caused by the threat, eliminate the threat from the network, and then close the point of

2018
January 15, 2018
Key Incident Management Predictions for 2018

2018 has arrived, and many IT professionals likely are hard at work mapping out their incident management strategies for the new year. As IT professionals search for ways to limit downtime and outages in 2018, it may be best to

5 Reasons AlertOps is a Better Alternative
December 19, 2017
5 Reasons AlertOps is a Better Alternative to Atlassian Opsgenie

An Opsgenie alternative should empower and enable your team to work more flexibly to achieve goals faster. Fortunately, many incident management and alert escalation software options are available, and each offers a wide range of capabilities and features designed to

Curious Business Man
December 4, 2017
5 Things You Need to Know About Business Continuity Management

If business professionals ignore network and system issues, the consequences could be dire. For instance, imagine what might happen if your company suffers a cyberattack, flood or supply chain failure. In this scenario, your critical networks and systems may slow

War Room NOC
November 27, 2017
Take Your NOC Team’s Performance to the Next Level

A network operations center (NOC) team requires an efficient framework to analyze network data and resolve issues quickly. At the same time, NOC team managers need to capture metrics to discover the best ways to improve team efficiency, along with

DevOps App Code
October 30, 2017
Best Practices of a High-Performing DevOps Team

A high-performing DevOps team generally fails less and recovers from downtime and outages faster than its counterparts. It also is more likely than others to exceed its objectives and use automation technologies to simplify and enhance its operations. As such,