outage - system - breach
November 10, 2021
Outage or Breach – Confront with Confidence (2021)

A Recent Dice Article Titled - Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of

Incident Management Metrics
October 20, 2021
Incident Management Metrics That Matter – 2021

Incident Management KPIs that matter most Key performance indicators (KPIs) are a tool that allows businesses to measure and improve their incident management performance against key measures. Understanding these KPIs and how to use them can be key to aligning

data center downtime
August 29, 2017
The True Cost of Downtime

Downtime is a serious problem (regardless of size or industry).  A recent survey conducted by Information Technology Intelligence Consulting (ITIC), found that for 98 percent of organizations, a single hour of downtime costs more than $100,000. 60 percent noted that one hour of downtime costs more than $300,000. And, 33

Alert Fatigue
August 8, 2017
How Does Alert Fatigue Affect Teams?

IT service management (ITSM) and DevOps teams are responsible for identifying incident management issues as quickly as possible. Yet the sheer volume of incident management alerts sometimes can be overwhelming. And in many instances, teams bombarded with incident management alerts

Incident Management Code
August 3, 2017
Best Practices for Major Incident Management Teams (in 2021)

If a server crashes or a data center outage occurs, does your major incident management team understand best practices to respond quickly and effectively? If not, your company, its employees and its customers could suffer the consequences. A major incident

Cost Analysis
June 8, 2017
How Much Will Your Outage Cost?

Has your company ever faced an outage? If so you are not alone. Internet and airline outages seem to be the new trend, with major websites flickering on and off for US based internet users. The hackers flood the websites

November 4, 2016
Why Retailers Need Incident Management Software

As a retailer, you likely invest a lot of time and resources to explore ways to drive revenue growth and foster long-lasting customer partnerships. But what happens when your company suffers a major incident like a data breach? The end result