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December 28, 2021
ServiceNow Use Case – SLA Management

SLA notification reminders How can I send SLA reminders in ServiceNow with AlertOps ? With the AlertOps ServiceNow integration, send reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline. AlertOps also logs all activities in ServiceNow so you can

December 28, 2021
ServiceNow Use Case – Escalations

On-Call Escalations How to On-call scheduling escalation levels? With the AlertOps ServiceNow integration, you can use automatic escalations for on-call schedules and create custom escalations. Automatically escalate to a level 2 or level 3 team and notify management and stakeholders.

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