ServiceNow Use Case – On-Call Scheduling
On-Call Scheduling On-Call Follow the sun rotation On-call scheduling multiple groups How to On-call scheduling levels? With the AlertOps ServiceNow integration, you can create multiple shifts for each team. Rotate the schedules for each shift independently. You can even create on-call rotations with teams backing up other teams or transition the on-call from one time […]
ServiceNow Use Case – Major Incident Management.
Major Incident Notifications How to send major incident notifications to specific groups? With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to […]
ServiceNow Use Case – Stakeholder Notifications
Stakeholder Notifications How to automatically send incident updates to stakeholders? With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any […]
