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servicenow escalation
January 4, 2022
ServiceNow Use Case – On-Call Scheduling

On-Call Scheduling On-Call Follow the sun rotation  On-call scheduling multiple groups  How to On-call scheduling levels? With the AlertOps ServiceNow integration, you can create multiple shifts for each team. Rotate the schedules for each shift independently.  You can even create

January 4, 2022
ServiceNow Use Case – Major Incident Management.

Major Incident Notifications How to send major incident notifications to specific groups? With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its

January 4, 2022
ServiceNow Use Case – Stakeholder Notifications

Stakeholder Notifications How to automatically send incident updates to stakeholders? With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat).  Set

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