Are you ready for Twilio Notify End of Life?

Twilio Notify is used by many ServiceNow customers to send voice and SMS notifications to users when there are critical severity incidents.

AlertOps On-Call Schedules

AlertOps Escalation Policies

AlertOps SLA Escalations

AlertOps Reporting

AlertOps Timeline logged in ServiceNow

FAQ

Twilio Notify will reach the end of life on December 31, 2025 (https://help.twilio.com/articles/9198083260571 ).

You can use AlertOps to replace Twilio Notify now and expand the notification options.

• AlertOps is an alert management system that works with ServiceNow and other tools to deliver critical incident notifications to the right person on the right team.

• AlertOps can send notifications over voice, SMS, email, Microsoft Teams, Slack and mobile app push notifications.

• AlertOps uses on-call schedules to reach the right person and automatically escalates to ensure acknowledgement within the response SLA per each severity level.

• AlertOps also sends reminder escalations to users or teams when an SLA is nearing or has been breached.

• AlertOps logs all communications in ServiceNow.

• AlertOps also maintains logs of all incident activities and alerting activities.

AlertOps can be used with both ServiceNow Standard and Pro.

Yes. Using AlertOps with ServiceNow requires at least the AlertOps Premium package.(https://alertops.com/pricing/ ).

All AlertOps configuration and installation is managed within the AlertOps ServiceNow app. Once installed, you can begin sending Incidents to AlertOps immediately.

Checkout the other Offerings

AlertOps for ServiceNow

Never Miss a ServiceNow Critical Alert

Get voice, SMS, email, chat, and mobile push notifications in real time

ServiceNow Escalations

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime ​​to maintain high service levels within ServiceNow.

AlertOps ServiceNow SLA Management

SLA management is crucial for IT service management to ensure​​ clear expectations, improve​​ service quality, enhance​​ customer satisfaction, align​​ IT with business goals, and foster​​ accountability and operational efficiency.

Twilio Notify ending support

Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.