Are you ready for Twilio Notify End of Life?
Twilio Notify is used by many ServiceNow customers to send voice and SMS notifications to users when there are critical severity incidents.
AlertOps On-Call Schedules
AlertOps Escalation Policies
AlertOps SLA Escalations
AlertOps Reporting
AlertOps Timeline logged in ServiceNow
FAQ
Twilio Notify will reach the end of life on December 31, 2025 (https://help.twilio.com/articles/9198083260571 ).
You can use AlertOps to replace Twilio Notify now and expand the notification options.
• AlertOps is an alert management system that works with ServiceNow and other tools to deliver critical incident notifications to the right person on the right team.
• AlertOps can send notifications over voice, SMS, email, Microsoft Teams, Slack and mobile app push notifications.
• AlertOps uses on-call schedules to reach the right person and automatically escalates to ensure acknowledgement within the response SLA per each severity level.
• AlertOps also sends reminder escalations to users or teams when an SLA is nearing or has been breached.
• AlertOps logs all communications in ServiceNow.
• AlertOps also maintains logs of all incident activities and alerting activities.
AlertOps can be used with both ServiceNow Standard and Pro.
Yes. Using AlertOps with ServiceNow requires at least the AlertOps Premium package.(https://alertops.com/pricing/ ).
Other Ways We Make ServiceNow Even Better
Whether it’s critical alerts, on-call schedules, or escalations, see how AlertOps fills the gaps to make incident management easier and faster.
AlertOps for ServiceNow
Get voice, SMS, email, chat, and mobile push notifications in real time
