Proactively manage SLAs with Workflows
Proactively send alerts to the right people when an SLA time is threatened. Workflows can trigger notifications over any communication channel to specific Groups and Users. Workflows can be attached to Escalation Policies.
Response and Resolution warnings
The first critical SLA timeline is the initial response. Alert team members and managers when no one has responded. Once the incident is in progress, proactively alert team members and managers when the resolution SLA is approaching.
Manager escalations
Escalate to a manager
Event-based notifications
Send notifications when events happen, such as status changes, resolution and assignment.
Team escalations
Escalate to a specific team when an SLA has passed. Automate escalation to level 2 and level 3 support when an issue has not been resolved.
Custom notification text
Create custom notification text for Workflow notifications using standard fields and custom fields. Specify the recipient Groups and Users, as well as the communication channel.
Other Ways We Make ServiceNow Even Better
Whether it’s critical alerts, on-call schedules, or escalations, see how AlertOps fills the gaps to make incident management easier and faster.
Open API for custom data flows
AlertOps has an extensive REST API covering many of the AlertOps objects. You can add Groups and Users, retrieve data for reporting and more.
Incident Management
Manage incidents effectively with smart, actionable alerts, flexible on-call scheduling, improved collaboration tools, better SLA compliance, and customizable alert response workflows to ensure quick and efficient resolutions.
ServiceNow Escalations
On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.
ServiceNow SLA Management
SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.
AlertOps On-Call Scheduling
On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.
Twilio Notify ending support
Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.
Major Incident Management
High-stake situations demand quick action, clear communication, and seamless coordination, all built on automated processes for faster incident response.
Stakeholder Communication
Stakeholders expect timely updates, precise details, and reassurance, but communication can only succeed with the right tools and processes.
Site Reliability Operations
Managing complex systems and ensuring uptime is no easy feat, but running smoothly without downtime requires the right tools.
IT Service Management
Simplify IT operations with flexible scheduling, real-time updates, SLA compliance, custom workflows, and automated escalations.
ServiceNow Critical Alerts
Ensure faster resolutions with smart alert filtering, custom on-call schedules, automated escalations, and improved SLAs for seamless incident management.
Automated Incident Response
Achieve faster resolutions, reduce IT workloads, prevent missed alerts, enhance communication, and improve overall efficiency with automated incident response.
Pre-built Inbound Integrations
The AlertOps ServiceNow Inbound Integration is ready to alert out of the box. Simply select the default Escalation Policy and Group Recipient; AlertOps will use the Recipient Group from ServiceNow’s inbound JSON payload.
Outbound Integrations
AlertOps can automatically update ServiceNow Incidents, including Assignment, Resolution notes, and Status. It can also post escalation timelines, user notes, replies, and custom fields.
ServiceNow Group User Sync
The AlertOps ServiceNow application enables automatic sync of ServiceNow Groups and Users to AlertOps, ensuring quick onboarding and alignment with the ServiceNow instance.
Custom Fields for ServiceNow
Easily map any ServiceNow field to an AlertOps custom field, pass them through integrations, and use them for conditional triggers in Workflows.
Incident Communications
Streamline incident management with multi-channel notifications, custom workflows, automatic customer updates, centralized tracking, and flexible mobile response tools.
Workflows for ServiceNow
AlertOps Workflows enhance Escalation Policies by adding flexibility. They can send notifications, trigger external calls, and escalate based on events or time. Triggers can use standard or custom alert fields.
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