AlertOps ServiceNow SLA Management

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"

Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.

The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.

We can schedule engineers for different shifts and different times to be On-call. This is very important in our follow the sun model.

A number of problems that us level 1 engineers deal with and as mentioned since it's simple it helps us get the job complete faster.