Pre-built Inbound Integrations

The AlertOps ServiceNow Inbound Integration comes ready to alert out of the box. All you need to do is select the default Escalation Policy and default Group Recipient. AlertOps will use the Recipient Group sent from ServiceNow in the inbound JSON payload.

Pre-built ServiceNow Integration

The AlertOps pre-configured ServiceNow Inbound Configuration is ready made to process alerts. All that is needed is to assign a default recipient group and select a default escalation policy. You can leave the recipient group selection empty and AlertOps will use the Recipient Group from the ServiceNow Incident.

Dynamic Escalation Override

You can set the Inbound Integration to use a different Escalation Policy based on any field from the incoming ServiceNow incident payload.

Dynamic Group Assignment

Route alerts to a specific Group based on any field from the incoming ServiceNow incident payload.

Custom Field Mapping

Map incoming fields from the ServiceNow JSON payload to the corresponding AlertOps custom fields in the Inbound Integration.

Noise filtering

For monitoring system integrations, you can set filters to delay alerts for a period of time for flapping alert scenarios. You can also set maintenance windows for any integration to suppress alerts during system updates.

Other Ways We Make ServiceNow Even Better

Whether it’s critical alerts, on-call schedules, or escalations, see how AlertOps fills the gaps to make incident management easier and faster.

Open API for custom data flows

AlertOps has an extensive REST API covering many of the AlertOps objects. You can add Groups and Users, retrieve data for reporting and more.

Incident Management

Manage incidents effectively with smart, actionable alerts, flexible on-call scheduling, improved collaboration tools, better SLA compliance, and customizable alert response workflows to ensure quick and efficient resolutions.

ServiceNow Escalations

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

ServiceNow SLA Management

SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.

AlertOps On-Call Scheduling

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

Twilio Notify ending support

Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.

Major Incident Management

High-stake situations demand quick action, clear communication, and seamless coordination, all built on automated processes for faster incident response.

Stakeholder Communication

Stakeholders expect timely updates, precise details, and reassurance, but communication can only succeed with the right tools and processes.

Site Reliability Operations

Managing complex systems and ensuring uptime is no easy feat, but running smoothly without downtime requires the right tools.

IT Service Management

Simplify IT operations with flexible scheduling, real-time updates, SLA compliance, custom workflows, and automated escalations.

ServiceNow Critical Alerts

Ensure faster resolutions with smart alert filtering, custom on-call schedules, automated escalations, and improved SLAs for seamless incident management.

Automated Incident Response

Achieve faster resolutions, reduce IT workloads, prevent missed alerts, enhance communication, and improve overall efficiency with automated incident response.

Pre-built Inbound Integrations

The AlertOps ServiceNow Inbound Integration is ready to alert out of the box. Simply select the default Escalation Policy and Group Recipient; AlertOps will use the Recipient Group from ServiceNow’s inbound JSON payload.

Outbound Integrations

AlertOps can automatically update ServiceNow Incidents, including Assignment, Resolution notes, and Status. It can also post escalation timelines, user notes, replies, and custom fields.

ServiceNow Group User Sync

The AlertOps ServiceNow application enables automatic sync of ServiceNow Groups and Users to AlertOps, ensuring quick onboarding and alignment with the ServiceNow instance.

Custom Fields for ServiceNow

Easily map any ServiceNow field to an AlertOps custom field, pass them through integrations, and use them for conditional triggers in Workflows.

Incident Communications

Streamline incident management with multi-channel notifications, custom workflows, automatic customer updates, centralized tracking, and flexible mobile response tools.

Workflows for ServiceNow

AlertOps Workflows enhance Escalation Policies by adding flexibility. They can send notifications, trigger external calls, and escalate based on events or time. Triggers can use standard or custom alert fields.

Trusted by Leading Enterprises

Our customers and partners love us!

Don’t just take our word for it

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

Caleb S Service Manager

"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"

Meir G VP, Customer Support

Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.

Peter Buzzell Senior Manager, eCommerce Technology

The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.

Jason H Solution Architect,

We can schedule engineers for different shifts and different times to be On-call. This is very important in our follow the sun model.

Virginia F Service Desk Manager

A number of problems that us level 1 engineers deal with and as mentioned since it's simple it helps us get the job complete faster.

Daniel S Level 1 Engineer

IT professionals

Incident Management Simplified for IT Professionals

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How It Works?

Effortless Alert Management from Capture to Optimization

Make AlertOps work for you. Keep your business humming

Use Cases

Industry

Integrate with your favorite tools

Starter Pack

$0

Standard

$8

Premium

$18

Enterprise

$28

Avoid complex billing and costly add-on modules.

Pre-built Inbound Integrations

The AlertOps ServiceNow Inbound Integration comes ready to alert out of the box. All you need to do is select the default Escalation Policy and default Group Recipient. AlertOps will use the Recipient Group sent from ServiceNow in the inbound JSON payload.

Pre-built ServiceNow Integration

Dynamic Escalation Override

Dynamic Group Assignment

Custom Field Mapping

Noise filtering

Other Ways We Make ServiceNow Even Better

Whether it’s critical alerts, on-call schedules, or escalations, see how AlertOps fills the gaps to make incident management easier and faster.

Open API for custom data flows

Incident Management

ServiceNow Escalations

ServiceNow SLA Management

AlertOps On-Call Scheduling

Twilio Notify ending support

Major Incident Management

Stakeholder Communication

Site Reliability Operations

IT Service Management

ServiceNow Critical Alerts

Automated Incident Response

Pre-built Inbound Integrations

Outbound Integrations

ServiceNow Group User Sync

Custom Fields for ServiceNow

Incident Communications

Workflows for ServiceNow

Trusted by Leading Enterprises

Our customers and partners love us!

Don’t just take our word for it

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