Never Miss a ServiceNow Critical Alert

Get voice, SMS, email, chat, and mobile push notifications in real time

AlertOps ServiceNow on-call schedule – weekly on-call

Automated Escalations and SLA Management

One of the standout features of AlertOps is its automated escalation policies. Out-of-the-box, these policies map directly to ServiceNow's criticality levels—Critical, High, Moderate, and Low—guaranteeing that the right person is alerted based on the severity of the incident. Additionally, AlertOps workflows, akin to ServiceNow Business Rules, include pre-configured escalations, such as SLA warnings and breach notifications. This proactive approach helps maintain SLA compliance and mitigates potential breaches.

Efficient On-Call Scheduling

Managing on-call schedules has never been easier. AlertOps offers flexible scheduling patterns, accommodating various shifts and rotations to suit your team's needs. This means your incident response team is always prepared, ensuring no alert goes unanswered.

AlertOps ServiceNow on-call schedule – shift rotations

ServiceNow Group Members. ServiceNow Group, Member and User structure is identical to the structure in AlertOps. No need to learn a new paradigm, and no need for messy scripting and coding.

AlertOps workflows, akin to ServiceNow Business Rules, include pre-configured escalations, such as SLA warnings and breach notifications. This proactive approach helps maintain SLA compliance and mitigates potential breaches.

Seamless Integration and Synchronization

AlertOps seamlessly integrates with ServiceNow, ingesting incidents and sending alerts to the right person at the right time. With built-in synchronization, ServiceNow Groups, Group Members, and Users can be effortlessly synced to AlertOps, ensuring a unified system that is easy to manage.

No-Code Implementation

Implementing AlertOps for ServiceNow is a breeze. The no-code platform allows you to get started within hours, not days or weeks. This not only saves valuable time and money but also reduces the dependency on specialized ServiceNow developer resources. With a simple click-to-configure web interface, managing and customizing your alerting and escalation workflows is straightforward and intuitive.

AlertOps has over 200 pre-built integrations for many of the most popular tools. AlertOps reduces noise and aggregates your incoming alerts into a single alert. Send monitoring alerts to AlertOps and let AlertOps create an incident in ServiceNow.

Checkout the other Offerings

AlertOps for ServiceNow

Never Miss a ServiceNow Critical Alert

Get voice, SMS, email, chat, and mobile push notifications in real time

Incident Management

Manage incidents effectively with smart, actionable alerts, flexible on-call scheduling, improved collaboration tools, better SLA compliance, and customizable alert response workflows to ensure quick and efficient resolutions.

ServiceNow Escalations

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

ServiceNow SLA Management

SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.

AlertOps On-Call Scheduling

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

Twilio Notify ending support

Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.

Major Incident Management

High-stake situations demand quick action, clear communication, and seamless coordination, all built on automated processes for faster incident response.

Stakeholder Communication

Stakeholders expect timely updates, precise details, and reassurance, but communication can only succeed with the right tools and processes.

Site Reliability Operations

Managing complex systems and ensuring uptime is no easy feat, but running smoothly without downtime requires the right tools.

IT Service Management

Simplify IT operations with flexible scheduling, real-time updates, SLA compliance, custom workflows, and automated escalations.

ServiceNow Critical Alerts

Ensure faster resolutions with smart alert filtering, custom on-call schedules, automated escalations, and improved SLAs for seamless incident management.

Automated Incident Response

Achieve faster resolutions, reduce IT workloads, prevent missed alerts, enhance communication, and improve overall efficiency with automated incident response.

Incident Communications

Streamline incident management with multi-channel notifications, custom workflows, automatic customer updates, centralized tracking, and flexible mobile response tools.

Trusted by Leading Enterprises

Our customers and partners love us!

Don’t just take our word for it

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

Caleb S Service Manager

"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"

Meir G VP, Customer Support

Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.

Peter Buzzell Senior Manager, eCommerce Technology

The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.

Jason H Solution Architect,

We can schedule engineers for different shifts and different times to be On-call. This is very important in our follow the sun model.

Virginia F Service Desk Manager

A number of problems that us level 1 engineers deal with and as mentioned since it's simple it helps us get the job complete faster.

Daniel S Level 1 Engineer

IT professionals

Incident Management Simplified for IT Professionals

MSP

Customized for MSPs

How It Works?

Effortless Alert Management from Capture to Optimization

Make AlertOps work for you. Keep your business humming

Use Cases

Industry

Integrate with your favorite tools

Starter Pack

$0

Standard

$8

Premium

$18

Enterprise

$28

Avoid complex billing and costly add-on modules.