MSP Security Incident Response Planning (A Quick Guide)
What is MSP Security? MSP security- in MSP security every second counts — the longer it takes an MSP (Managed Service Provider) to complete security incident response, the greater the ramifications of the incident on the service provider and its stakeholders. When faced with a cyber attack, it’s crucial to understand the potential consequences of […]
Live-Call Routing Escalation Tree
With this update to Live-Call Routing enables using different Escalation Rules based on the caller’s selection. When using the Auto-Attendant Feature, now you can initiate different Escalation Policies based on the caller’s selection. For example, if “1” is selected the 1st Level Support will be notified using their own Escalation Policy versus if “2” was […]
How to Replace Your Opsgenie ConnectWise Manage Integration
Looking for a replacement for your Opsgenie ConnectWise Manage integration? Conversations are popping up on Reddit with concerns over the recent deprecation of Opsgenie’s ConnectWise Manage Integration. In case you’re interested, here is more info about that. And, here’s the warning in Opsgenie’s docs: ConnectWise Manage is a PSA tool that centralizes all of your clients’ […]
3 Tips for MSPs to prevent MSP Cyber Attack
Managed service providers (MSPs) face ransomware, malware, and other cyber attacks — and these issues can affect both MSPs and their clients. To understand the full impact of an MSP cyber attack, let’s examine the topic in more detail. What is an MSP Cyber Attack? Businesses use MSPs to manage IT infrastructure and other resources. […]
10 Tips for Handling a Major Outage (When Your Website Is Down on Black Friday)
If your e-commerce website is down due to a Black Friday major outage, are you prepared to handle it? Customers demand exceptional digital retail experiences on Black Friday, Cyber Monday, and throughout the holidays. If your company can manage issues that can cause an e-commerce outage, it can limit their impact now and in the […]
AlertOps Announces New COO
Chicago, Illinois — December 9, 2020 — AlertOps is excited to announce CK Kumar is joining the executive team as Chief Operating Officer. CK brings over thirty-three years of highly relevant technology, and management experience most recently in overseeing an organization of over 600 employees. CK will manage all operations in the United States and […]
AlertOps Automates Ticket Lifecycle with ConnectWise Manage Integration
The AlertOps-ConnectWise Manage integration is available now on the ConnectWise Marketplace. Chicago, Illinois — November 23, 2020 — AlertOps has integrated its major incident management platform with the ConnectWise Manage professional services automation (PSA) software. The integration empowers end-users to forward ConnectWise Manage tickets to AlertOps as alerts and increase visibility across the ticket lifecycle. […]
Added QuickStart Pages
AlertOps quickstart for any new environments. The quickstart features enables AlertOps Administrators to get a jumpstart on their configuration. Easily initiate and configure the following actions to get up and running in minutes: Generate and Respond to a Test Alert Add a new Group Invite a new User to the Environment Select & Modify your […]
What is IT Operations Management, and should you prioritize it in 2023?
IT operations management involves the administration of technology applications and components across an enterprise. For effective IT operations management ( ITOM), you must prioritize capacity management, security, availability, and cost-control of all IT infrastructure and assets. Yet, doing so can put a strain on your enterprise. At AlertOps, we offer a major incident management and response […]
Digital Retail Tips: Reduce Downtime on Black Friday (and Cyber Monday)
Black Friday is one of the biggest days of the year for online consumers and retailers alike. This year, the coronavirus (COVID-19) pandemic is reshaping Holiday shopping — and digital consumers and retailers must plan accordingly. What Will Holiday Shopping Look Like in 2020? The coronavirus pandemic will likely cause Black Friday shopping to decline […]
