4 Essential Types of MSP Tools (in 2025)
Quick and secure solution through right tools is the main purpose of Managed service providers (MSPs). MSP tools dictate control over everything from virtual machine (VM) management and database administration to application and server monitoring. They can also help MSPs oversee IT infrastructure. Not all tools seem equal whereas the MSP tools be valuable ones. […]
Why AlertOps is the Best PagerDuty Alternative
Among the competition, AlertOps stands out as the best when compared to PagerDuty and alternatives We will compare AlertOps to PagerDuty in 3 broad areas: Flexibility On-Call management Whether the On-Call management needs are basic or complex, AlertOps always has solution for you. Creating On-call schedule is simple although, there is only one person on-call, […]
5 Steps to Building a Robust Incident Response Plan for your MSP
Today’s organizations face ransomware, malware, and other cyber-attacks, and managed service providers (MSPs) need an incident response plan (or “IRP”) to mitigate against these threats. In a recent survey with 200 MSPs, 74% of respondents has suffered a cyber-attack in their incident response plan. Also, due to the lack of efficiency, 83% noted their small and medium-sized […]
Leverage MSP Automation to Drive Profitability (in 2025)
Managed service providers (MSPs) require automation, so they can deliver fast, efficient IT services that meet customer expectations. But, MSP automation can be difficult — and the longer it takes an MSP to automate IT service management (ITSM), the further it falls behind its competitors. Common MSP Automation Challenges Today’s MSPs face several challenges relative […]
Introducing Service Status!
Service Status is a new AlertOps feature that ties in some of the functionality of what you may expect from a Status Page as well as enhances notification capabilities based on subscription. Create Services and nest the corresponding components to build out parent child relationships between entities in your Organization. Allow standard and stakeholder users […]
MSP Security Incident Response Planning (A Quick Guide 2025)
What is MSP Security? MSP security- in MSP security every second counts — the longer it takes an MSP (Managed Service Provider) to complete security incident response, the greater the ramifications of the incident on the service provider and its stakeholders. When faced with a cyber attack, it’s crucial to understand the potential consequences of […]
Live-Call Routing Escalation Tree
With this update to Live-Call Routing enables using different Escalation Rules based on the caller’s selection. When using the Auto-Attendant Feature, now you can initiate different Escalation Policies based on the caller’s selection. For example, if “1” is selected the 1st Level Support will be notified using their own Escalation Policy versus if “2” was […]
How to Replace Your Opsgenie ConnectWise Manage Integration
Looking for a replacement for your Opsgenie ConnectWise Manage integration? Conversations are popping up on Reddit with concerns over the recent deprecation of Opsgenie’s ConnectWise Manage Integration. In case you’re interested, here is more info about that. And, here’s the warning in Opsgenie’s docs: ConnectWise Manage is a PSA tool that centralizes all of your clients’ […]
3 Tips for MSPs to prevent MSP Cyber Attack
Managed service providers (MSPs) face ransomware, malware, and other cyber attacks — and these issues can affect both MSPs and their clients. To understand the full impact of an MSP cyber attack, let’s examine the topic in more detail. What is an MSP Cyber Attack? Businesses use MSPs to manage IT infrastructure and other resources. […]
10 Tips for Handling a Major Outage (When Your Website Is Down on Black Friday)
If your e-commerce website is down due to a Black Friday major outage, are you prepared to handle it? Customers demand exceptional digital retail experiences on Black Friday, Cyber Monday, and throughout the holidays. If your company can manage issues that can cause an e-commerce outage, it can limit their impact now and in the […]
