AlertOps And BMC Partner To Reduce Incident Resolution Times
New Integration Empowers Incident Response Business Orchestration and Reduces Down-Time Chicago, IL – April 27, 2022 – AlertOps, a major incident response orchestration platform, today announced a technology integration partnership with BMC Helix, a service management platform. This new relationship empowers Helix users with intelligent alerting, advanced escalation policies, schedule management, workflow automations for complex […]
Announcing AlertOps’ ConnectWise Manage MSP Bundle
AlertOps + ConnectWise Why MSPs choose AlertOps Skip the conventional manual process & Switch to AlertOps – a World-Class Alerting Tool with Automation Capabilities Integrated On-Call Scheduling Automatically notify the on-call engineers Automated Escalations Retries and escalates to secondary on-call Multi-channel notifications Phone, Mobile apps, SMS Two-way help desk tool integration Get alerts, send updates […]
Slack outage
Slack, a popular enterprise communications platform, faced a 5-hour system outage yesterday between 9:25 AM – 2:24 PM EST on February 22, 2022. Slack services affected included: messaging, search, link previews, apps/integrations/APIs, posts/files, workspace/org administration, login/SSO, notifications, connections, and calls. AlertOps was NOT affected by this outage. While Slack was down, users were still able […]
Major IT Outage 2021 Recap
We saw that no one is immune from major IT outages in 2021, not even mega titans like Google, Facebook, and Amazon AWS. The following is a recap of some of the major IT outages with widespread impact for 2021. Amazon Web Services’ (AWS) historic outage occurred on December 7, 2021 and lasted roughly 6 […]
Perpetual Field Update
AlertOps has released functionality to update fields on every incoming message update. Whenever an inbound message from a source tool (Monitoring, Ticketing, etc) is Mapped within AlertOps for an existing alert, any updates made to field values will be reflected in AlertOps. This is helpful, as workflows can be build off of any field updates. […]
Live-Call Routing Incoming Caller Capture
AlertOps has added the ability to capture the Incoming Caller Number as the unique identifier for any incoming calls. This caller ID number is captured as a discrete field in the Source ID field within AlertOps. Leverage this calling number to do things like update external systems, or querying systems to understand what customers this […]
What exactly is Digital Operations?
IT modernization (for example, cloud computing), digital optimization, and the creation of new digital business models are all examples of digital transformation. The concept of combining company processes with agility, intelligence, and automation to build operational models that delight consumers while also improving performance is known as digital operations. How digital operations in AlertOps will […]
ServiceNow Use Case – On-Call Scheduling
On-Call Scheduling On-Call Follow the sun rotation On-call scheduling multiple groups How to On-call scheduling levels? With the AlertOps ServiceNow integration, you can create multiple shifts for each team. Rotate the schedules for each shift independently. You can even create on-call rotations with teams backing up other teams or transition the on-call from one time […]
Outage or Breach – Confront with Confidence (2021)
A Recent Dice Article Titled – Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of a data breach in 2020 stood at $3.86 million. The same report also found that […]
One-Touch Ticketing Integration: ConnectWise Manage
Leverage the new One-Touch Integration, with ConnectWise Manage to get your PSA integration with CWM up and running in minutes! Simply enter your Company ID, URL, and API Keys from ConnectWise Manage to build your integration and your callbacks in Manage. Add and Delete Callbacks directly from AlertOps to receive notifications for All Tickets, Specific […]
