ConnectWise Manage & AlertOps for end-to-end automation of tickets lifecycle
MSPs heavily leverage AlertOps + ConnectWise manage integration to ease multi-channel notifications to their tickets that come in after hours.
AlertOps is in the ConnectWise’s 2022 PitchIT Accelerator Program!
PitchIT is a competition for MSP innovators. The program is designed to showcase potential offerings that could be built or integrated into the ConnectWise platforms. It’s a 16-week accelerator program where AlertOps and the other participants will go through a rigorous business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage […]
AlertOps joins Siemens Connect Ecosystem
Siemens and AlertOps today announced that AlertOps has joined the growing Siemens Connect Ecosystem – a network of experts from varied fields within Siemens. Desigo CC and APOGEE Automation users can now easily integrate with AlertOps, gaining unprecedented control and management over their smart building systems” — ChellaBLOOMINGDALE, ILLINOIS, UNITED STATES, June 15, 2022 /EINPresswire.com/ […]
AlertOps Partners With Cisco AppDynamics to Enhance Major Incident Resolution
New Integration Strengthens Business Orchestration, Reduces Down-Time Chicago, IL – May 17, 2022 AlertOps, a major incident response management platform, announced today a new technology integration partnership with Cisco AppDynamics, the leading Application Performance Monitoring (APM) and full-stack, business-centric observability solution. This new relationship empowers AlertOps and AppDynamics, joint users, with intelligent alerting, escalation policies, […]
5 Greatest Challenges of Effective Incident Management and Tips and Tools on Overcoming Them
Effective incident management empowers organizations to handle cybersecurity incidents, reduce the impact if they occur, and strengthen their defenses against future threats. The ultimate goal of incident management is iterating processes from past incidents and implementing successful practices while eliminating failed methods. With that, organizations can maintain service quality, increase productivity, and ensure a better […]
AlertOps And BMC Partner To Reduce Incident Resolution Times
New Integration Empowers Incident Response Business Orchestration and Reduces Down-Time Chicago, IL – April 27, 2022 – AlertOps, a major incident response orchestration platform, today announced a technology integration partnership with BMC Helix, a service management platform. This new relationship empowers Helix users with intelligent alerting, advanced escalation policies, schedule management, workflow automations for complex […]
Announcing AlertOps’ ConnectWise Manage MSP Bundle
AlertOps + ConnectWise Why MSPs choose AlertOps Skip the conventional manual process & Switch to AlertOps – a World-Class Alerting Tool with Automation Capabilities Integrated On-Call Scheduling Automatically notify the on-call engineers Automated Escalations Retries and escalates to secondary on-call Multi-channel notifications Phone, Mobile apps, SMS Two-way help desk tool integration Get alerts, send updates […]
Slack outage
Slack, a popular enterprise communications platform, faced a 5-hour system outage yesterday between 9:25 AM – 2:24 PM EST on February 22, 2022. Slack services affected included: messaging, search, link previews, apps/integrations/APIs, posts/files, workspace/org administration, login/SSO, notifications, connections, and calls. AlertOps was NOT affected by this outage. While Slack was down, users were still able […]
Major IT Outage 2021 Recap
We saw that no one is immune from major IT outages in 2021, not even mega titans like Google, Facebook, and Amazon AWS. The following is a recap of some of the major IT outages with widespread impact for 2021. Amazon Web Services’ (AWS) historic outage occurred on December 7, 2021 and lasted roughly 6 […]
Perpetual Field Update
AlertOps has released functionality to update fields on every incoming message update. Whenever an inbound message from a source tool (Monitoring, Ticketing, etc) is Mapped within AlertOps for an existing alert, any updates made to field values will be reflected in AlertOps. This is helpful, as workflows can be build off of any field updates. […]
